Service Desk – Support System Administrator

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Deliver IT assistance to employees both remotely and on-site.

• Oversee user accounts, permissions, and system access.

• Manage the onboarding and offboarding processes for IT.

• Set up and configure workstations for employees.

• Supervise the procurement, delivery, and inventory of IT equipment.

• Diagnose and resolve hardware, software, and system issues.

• Keep IT documentation and asset records up to date.

• Provide support for internal tools including Google Workspace, Atlassian, and GitHub.

• Assist with cloud access management on platforms such as AWS, GCP, and Azure.

• Engage in improvements to IT infrastructure and security.

⛳️ Requirements

• Minimum of 3 years in IT support, Service Desk, or system administration.

• Proficiency in access management, onboarding, and equipment provisioning.

• Experience providing support for macOS and Windows operating systems.

• Basic understanding of networking concepts: DNS, DHCP, VPN, and TCP/IP.

• Familiarity with ticketing systems.

• Basic knowledge of cloud platforms: AWS, Azure, and GCP.

• Basic understanding of GitHub access management.

• Experience in maintaining documentation.

• Proficiency in Ukrainian is required.

• Basic knowledge of English is required.

• Experience with MDM solutions is preferred.

• Familiarity with VPN or LDAP is preferred.

• Administration experience with Atlassian, GitHub, or AWS is preferred.

• Interest or experience in security matters such as Zero Trust, access control, and endpoint security is preferred.

🏝️ Benefits

• Competitive Salary.

• Quarterly Bonuses.

• Unlimited Paid Time Off.

• Unlimited Paid Sick Leave.

• Remote & Flexible Working.

• Private Medical Insurance.

• Financial Support for Life Events.

• Professional Development Budget.

• International Exposure.

• Regular Company Events.