Service Desk Manager

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Ensure prompt and professional management of inquiries and issues by the engineering team

• Validate, classify, and prioritize client requests

• Oversee the service desk to uphold workflows and service standards

• Manage the quality of ticket handling and enhance client experience

• Engage with clients through multiple communication channels

• Develop and sustain service desk procedures

⛳️ Requirements

• Proven track record in a fast-paced operational role

• Ability to communicate clearly and effectively in English

• Strong empathy for customers and relationship-building skills

• Proficiency in problem-solving and conflict management

• Commitment to continuous improvement

• Proficient in MS Word, Excel, and PowerPoint

• Experience with Service Desk tools is advantageous

🏝️ Benefits

• Equal opportunity employer

• Embrace diversity

• Reasonable accommodation during the recruitment process