Service Desk Consultant II

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Taking ownership and managing incidents and service requests from inception to resolution, including high-priority customer cases.

• Diagnosing technical issues across various platforms and workflows, such as EDI and supply-chain-related document processes.

• Effectively and professionally communicating with customers, suppliers, and internal teams, including involvement in client calls.

• Enhancing service quality by pinpointing recurring issues and implementing preventative measures.

⛳️ Requirements

• A minimum of 3 years of experience in a service desk or technical support position with full case ownership.

• Excellent troubleshooting and problem-solving abilities across technical systems.

• A confident communicator, adept at explaining technical subjects in a clear and straightforward manner.

• Familiarity with EDI, supply chain processes, or enterprise systems is a plus.

• A strong curiosity and interest in emerging technologies, including AI, and their potential to enhance support processes and customer experience.

• Capability to work autonomously in a dynamic, remote-first environment.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and continuous learning.

• Flexible work arrangements to support work-life balance.

• Collaborative and inclusive company culture.