Service Delivery, Provisioning Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the comprehensive transition from signed contracts to operational network services.

• Manage the implementation of circuits, execution of cross-connects, and activation of capacity across various network delivery projects.

• Act as the technical point of contact between the Acquisition team and Network Operations.

• Minimize Mean Time to Deliver and ensure that infrastructure partners uphold their commitments.

• Address delivery obstacles and collaborate with Network Engineering, Supply Chain, and external carriers.

• Carry out complete technical provisioning and execution processes.

• Monitor the delivery of Dark Fiber, Wavelengths, and IP Transit services, as well as carrier milestones.

• Coordinate both physical and logical activations while ensuring accuracy in network inventory, port allocation, and asset tracking.

• Assess carrier and vendor performance, escalate any delays, and pinpoint vendor-related risks.

• Identify bottlenecks in the Order-to-Service process, assist with automation efforts, and contribute to enhancements in network management tools.

⛳️ Requirements

• Bachelor's degree in a technical or business discipline, or equivalent hands-on experience.

• A minimum of 5 years of experience in network service delivery, telecommunications operations, or technical program management.

• Proven experience managing large-scale infrastructure projects, including Dark Fiber IRUs, high-capacity transport, or data center construction.

• Strong understanding of both physical and logical networking layers, encompassing fiber characterization, optical transceivers, and cross-connect architectures.

• Preferred experience with a major ISP or Tier 1/2 Carrier in provisioning or service delivery.

• Ability to leverage data and KPIs to enhance operational efficiency and identify project risks is preferred.

• Strong communication and negotiation skills, along with experience in vendor account management, are preferred.

• Familiarity with Network Inventory Management systems and Salesforce-based order management workflows is preferred.

• This role is not eligible for immigration sponsorship.

🏝️ Benefits

• Bonus opportunities.

• Comprehensive benefits package.

• Support for applicant accommodations.

• Commitment to equal opportunity and an inclusive workplace.