Service Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Schedule and coordinate service appointments while dispatching technicians to client locations.

• Monitor and manage work orders, ensuring they are completed on time and meet service standards.

• Engage with customers to provide updates on service requests, estimated arrival times, and progress reports.

• Record service activities and maintain comprehensive documentation in the service management system.

• Assist field technicians by supplying information regarding job requirements, customer preferences, and technical notes.

• Aid the Service Manager in tracking technician availability, skill sets, and certifications for proper assignments.

• Address customer inquiries and escalate any concerns to the Service Manager when necessary.

• Carry out other job-related responsibilities as assigned.

⛳️ Requirements

• High school diploma or equivalent; an associate degree in business administration or a related field is advantageous.

• A minimum of 2 years of experience in a scheduling, dispatch, or administrative role, ideally within the service or security sector.

• Strong organizational abilities and multitasking skills.

• Exceptional communication skills, both oral and written.

• Proficiency in service management software and MS Office applications.

• Capability to thrive in a fast-paced environment and manage shifting priorities.

🏝️ Benefits

• Health coverage

• Paid holidays

• Variable bonus