Senior Patient Access Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with families during scheduling and intake to ensure they are well-prepared for their appointments and understand what to expect.

• Execute reminder calls, texts, and outreach using innovative engagement strategies aimed at improving appointment attendance and minimizing no-show rates.

• Inform families about Flourish's services, treatment model, and admissions process.

• Assist patients and caregivers in downloading, setting up, and navigating the Flourish app.

• Help families complete pre-admission forms, including but not limited to consents, releases of information, and pre-intake surveys.

• Request, gather, and monitor guardianship documentation and other necessary records needed prior to admission.

• Identify and proactively address obstacles that may affect attendance, engagement, or readiness for care.

• Utilize motivational interviewing and engagement techniques to support families who may feel hesitant, overwhelmed, or uncertain about treatment.

• Work closely with Clinical Admissions Specialists, Clinical Access Specialists, and operational team members to ensure seamless transitions and timely progress through the admissions process.

• Track outreach efforts, documentation, and readiness milestones in line with organizational standards.

• Monitor upcoming appointments and prioritize outreach activities to optimize clinician utilization and appointment attendance.

• Contribute innovative ideas, workflows, and process enhancements aimed at boosting show rates, patient engagement, and operational efficiency.

• Assist with administrative and operational projects as necessary.

⛳️ Requirements

• A Bachelor's degree is required; experience in behavioral health, healthcare administration, social services, care coordination, patient navigation, or a related field is preferred.

• 4-8 years of relevant professional experience in healthcare, behavioral health, customer success, patient engagement, admissions, or care coordination.

• Direct experience working with patients, families, or caregivers.

• Strong organizational skills and meticulous attention to detail.

• Excellent verbal and written communication abilities.

• Comfortable navigating evolving workflows in a growing organization.

• Proficient in using technology platforms, telehealth tools, and electronic documentation systems.

• Proven ability to engage individuals from diverse backgrounds with empathy and professionalism.

• Must be 18 years of age or older.

🏝️ Benefits

• 401(k) matching

• Home Office Stipend

• Paid Time Off

• Medical, Dental, and Vision Insurance