Service and Repair Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Perform service, repair, and maintenance tasks on domestic gas appliances and central heating systems.

• While working in customers' residences, you should possess extensive technical knowledge coupled with excellent customer service skills.

• This role will occasionally involve completing boiler installations.

• Ensure that all customers receive precise advice tailored to their specific situations.

• Provide guidance and instruction to engineers regarding optimal technical practices and customer service matters as necessary.

• Identify and report unusual problems or issues that may cause significant concerns for either customers or engineers to the relevant manager immediately.

• Communicate clearly and professionally with customers, engineers, and colleagues.

• Comply with all pertinent legislation, manufacturing regulations, and company policies and procedures.

• Execute service, repair, and maintenance tasks as assigned through the Zuno App, which will constitute the majority of your workload.

• Actively seek advice and assistance when needed.

• Conduct Work in Progress (WIP) and Post-installation audits on both employed and subcontracted Gas Engineers as requested by the Compliance Team, ensuring all paperwork is submitted via iAuditor to the Compliance Team.

• Occasionally complete full boiler installations as needed.

• If required, visit customers’ homes to meet with Gas Safe Register Inspectors and address any remedial work identified on-site.

• You may be asked to perform desktop audits periodically by the Compliance Team.

• Always represent Zuno in a professional manner.

• Undertake any additional duties as needed by the Management Team and Board of Directors during your employment with Zuno.

⛳️ Requirements

• ACS qualifications (CPA1, CCN1, CENWAT)

• GCSE (or equivalent) in Maths and English

• At least 5 years of experience in boiler service and repair, along with fault-finding abilities on all domestic gas boilers.

• Relevant and current knowledge of the boiler industry

• Experience in a customer-focused environment

• Familiarity with health and safety standards

• Strong analytical and effective problem-solving skills

• Clear and effective communication skills with a strong command of English.

• Ability to be flexible and adaptable to varying workloads and tasks

• Confidence to work independently as well as part of a team.

• Proficient in IT

• Strong active listening skills

🏝️ Benefits

• 30 days of annual leave plus bank holidays

• Private medical coverage with Aviva*

• 4 x salary Death in Service insurance with Zurich*

• Enhanced family-friendly leave policies

• Salary sacrifice pension matched up to 6%

• Complimentary tea, coffee, fruit, and breakfast

• Modern office environment

• Social events

• Continuous training and development opportunities