Forward Deployed Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Manage the support queue and systematically address tickets to ensure customer success.

• Identify customer issues and address the underlying causes rather than just the symptoms.

• Replicate customer issues within their unique environments.

• Submit pull requests for necessary bug fixes and enhancements.

• Serve as the technical advocate for the customer to the engineering team.

⛳️ Requirements

• In-depth technical knowledge and familiarity with the LiteLLM product interface.

• A strong commitment to customer satisfaction and success with the product.

• Emphasis on identifying root causes instead of implementing superficial solutions.

• Metrics-oriented and diligent, capable of handling a high volume of tickets.

• Strong inclination towards thoroughly understanding issues.

• Technical expertise appropriate for working with a developer tool.

• Competence in reproducing issues within customers' specific environments.

• Capability to submit pull requests for bug fixes and enhancements.

🏝️ Benefits

• Competitive salary.

• Health benefits.

• Dental benefits.

• Vision benefits.

• 401k plan with a 3.5% match.

• Fast-paced growth environment with significant technical ownership.