Service Advisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee maintenance repairs for Wheels while adhering to client specifications.

• Authorize mechanical repairs for clients of Wheels.

• Ensure that safety-related and scheduled repairs are carried out.

• Approve repairs based on mileage, duration of service, and previous repair history.

• Negotiate repair costs to align with published fleet prices or pre-arranged Wheels Network rates and timelines.

• Utilize parts and labor reference guides for pricing and labor estimates.

• Administer client authorization limits and directives.

• Follow up on vehicles that are out of service and transactions that are pending.

• Address transaction discrepancies with vendors.

• Escalate client approvals to a team lead or mentor when deemed necessary.

• Accurately document client savings and transaction activities.

• Submit qualifying dealership component failures to the warranty team for goodwill adjustments.

• Comply with contact center scheduling, performance metrics, and quality and transactional KPIs.

• Acquire an understanding of Driver Services, Network Management, MAP, and Collision functions.

• Perform additional assigned responsibilities.

• Work remotely on a full-time basis, including one weekend day.

⛳️ Requirements

• Obtain ASE C1 and one of A4, A5, A6, or A7 within the first 12 months.

• Possess one to two years of automotive experience or equivalent technical education.

• High School diploma or equivalent is mandatory.

• Experience in the fleet industry is advantageous.

• Some college education is desirable.

• Technical expertise in automotive repair is essential.

• Strong customer service orientation is required.

• Excellent verbal and written communication skills.

• Ability to solve problems creatively and efficiently.

• Strong negotiation skills.

• Familiarity with industry labor guides, such as AllData.

• Capacity to interpret client-specific instructions.

• Proficiency in Windows and Microsoft Office, including Outlook.

• Willingness to work a flexible schedule that may include weekends.

• Successful completion of drug testing and background checks.

🏝️ Benefits

• Comprehensive benefits package featuring competitive offerings for employees and their families.

• Annual incentive plan contingent on company and individual performance.

• Over 50 health, wellness, and engagement benefits.

• Access to more than 2,500 online learning programs.

• Annual performance objectives and reviews.

• Educational and wellness initiatives.

• Recognition awards and celebrations.

• Access to the Advocate Health Care Wellness Portal.

• 2026 Wellness Program inclusive of physical, emotional, and financial well-being tools and incentives.

• Departmental contests, summer gatherings, family events, and holiday celebrations.