Service Account Specialist

This is a fully remote position, open to applicants in India.

📋 Description

• Assisting Service Account Managers with reporting, provisioning, and related account support tasks.

• Building global partnerships with internal cross-functional teams, stakeholders, and customers to establish trust.

• Serving as an advocate for our internal and external stakeholders to ensure the successful completion of assigned deliverables.

• Guaranteeing timely and effective delivery of our solutions in accordance with the requirements of customers and stakeholders.

• Reporting on the progress of monthly/quarterly initiatives and metrics to both internal and external stakeholders.

• Meeting KPI targets related to responsiveness, pro-activeness, quality, and compliance.

⛳️ Requirements

• Proven experience in a customer-oriented service or IT industry setting.

• Exceptional communication skills are a must.

• Solid knowledge and experience in reporting and data analysis.

• Proficiency in Microsoft Office, particularly in Excel and PowerPoint.

• A collaborative team player who can prioritize and resolve issues in a dynamic environment.

🏝️ Benefits

• Opportunities for professional development.

• Access to networking events.