Service Account Manager

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Oversee a portfolio of client accounts, acting as the main point of contact for all customer inquiries and issues.

• Foster and sustain robust, long-term customer relationships by comprehending their business needs and objectives.

• Formulate and implement strategic account plans to propel revenue growth and meet sales targets.

• Discover opportunities for upselling and cross-selling additional products and services to current clients.

• Work collaboratively with internal teams such as sales, marketing, and product development to ensure customer needs are fulfilled and issues are addressed promptly.

• Create and present regular performance reports to clients, emphasizing key metrics and insights.

• Keep abreast of industry trends, market conditions, and competitor actions to spot potential opportunities and threats.

• Proactively resolve any customer concerns or escalations to guarantee a positive customer experience.

• Conduct routine business reviews with clients to assess performance, explore new opportunities, and tackle any concerns.

• Maintain precise records of customer interactions and sales activities within the CRM system.

⛳️ Requirements

• Bachelor's degree in business administration, marketing, or a related field.

• Demonstrated experience in account management, sales, or customer service.

• Strong communication, negotiation, and interpersonal abilities.

• Capacity to establish and nurture strong relationships with clients and internal stakeholders.

• Excellent problem-solving and decision-making skills.

• Self-driven with a robust sense of accountability and ownership.

• Proficiency in Microsoft Office suite and CRM software.

• Ability to excel in a fast-paced, dynamic environment and effectively manage multiple priorities.

• Willingness to travel occasionally for client meetings and industry events.

• Relevant certifications (e.g., Certified Account Manager) preferred but not mandatory.

🏝️ Benefits

• Uncapped commissions