This is a fully remote position, open to applicants in United States.

• Deliver remote L1/L2 technical assistance through phone, email, and chat.

• Resolve hardware and software issues in enterprise settings.

• Examine problems within Windows Server, Linux, and VMware ecosystems.

• Evaluate system performance, pinpoint issues, and offer technical remedies.

• Support customers with server setup, installation, and management tasks.

• Oversee and log incidents in ticketing systems.

• Work together with escalation teams on intricate technical matters.

• 2–3 years of experience in Technical Support, Infrastructure Support, or IT Helpdesk positions, ideally within the healthcare sector.

• Fundamental understanding of enterprise server architecture and hardware components.

• Familiarity with Windows Server administration, Linux platforms, or VMware virtualization.

• Experience in troubleshooting and managing incidents.

• Strong analytical skills and effective problem-solving abilities.

• Capability to work independently in a fast-paced technical environment.

• Understanding of virtualization concepts applicable to healthcare technologies.

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance plans.

• Opportunities for professional development and career advancement.

• Flexible work hours and the option for remote work.

• Supportive and collaborative team environment.

Server Support Engineer

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