Senior/Principal Technical Program Manager

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Oversee and direct the comprehensive lifecycle of various technical programs associated with the sales and customer support ecosystem.

• Establish program scope, objectives, success metrics, detailed strategies, roadmaps, and anticipated outcomes.

• Ensure program alignment with organizational goals, timelines, and quality benchmarks.

• Collaborate with Technology, Engineering, Product Management, Operations, and Sales teams to prioritize tasks, address challenges, and facilitate decision-making.

• Promote customer-centric agile delivery methodologies.

• Grasp sales and customer support workflows and deliver solutions aimed at enhancing effectiveness and efficiency.

• Advocate for enterprise-wide program management best practices and strive for continuous process improvement.

• Organize meetings, provide status updates, foster communication, encourage collaboration, and maintain regular program progress reports.

⛳️ Requirements

• Over 7 years of experience in technical program management within a technology-driven SaaS environment.

• Direct involvement with AI-driven development processes and AI/Agentic workflows.

• Expertise in Agile program management methodologies and tools such as Jira and Rally.

• Comprehensive understanding of the software development lifecycle (SDLC).

• Strong leadership, communication, and interpersonal skills.

• Ability to articulate information clearly and accurately at all levels, both in written and verbal forms.

• Outstanding problem-solving, strategic thinking, and decision-making abilities.

• Proven capability to manage multiple projects and prioritize tasks effectively to meet deadlines.

• Familiarity with project management software such as Jira and Google Suite.

• Bachelor’s degree in Computer Science, Engineering, or an equivalent combination of education and experience.

• Required Agile certification, such as Certified ScrumMaster (CSM) or SAFe Agilist (SA).

• Experience with Salesforce, Zendesk, or Workday is preferred.

• Preferred: proficiency in LLMs, generative AI, and agentic frameworks.

• Preferred: capability to integrate AI features into program management strategies.

🏝️ Benefits

• Variable compensation.

• Annual bonus for non-sales positions, based on individual and company performance.

• Generous paid parental leave.

• Flexible time off.

• Spending accounts.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Sabbatical available after 5 years.

• Flexible work arrangements with remote-first teams.

• Professional development and opportunities to enhance skills.