Senior Vice President – Operational Excellence

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• The SVP functions as a strategic collaborator with the COO and field leadership—conducting systematic operating reviews, developing and executing standardized tools and process modifications, identifying and addressing root causes, and mobilizing resources to rectify performance deficiencies.

• This position also acts as the enterprise escalation point for operational challenges, deploying specialized SWAT teams to assess, stabilize, enhance, and scale performance.

• Depending on the individual and the final organizational structure, this role may additionally oversee Facilities and Integration functions to ensure operational uniformity, fiscal discipline, and smooth onboarding of acquired assets.

• Take ownership of the enterprise operating KPI framework, ensuring alignment from Board-level metrics to corporate, regional, and facility-level scorecards.

• Standardize definitions, reporting methodologies, and performance thresholds, and in collaboration with the data analytics team, help cultivate a data-driven operational culture.

• Facilitate structured operating reviews that extend beyond simple reporting to become disciplined, accountable, and action-oriented sessions.

• Ensure clear action plans, ownership of accountability, and follow-through on performance discrepancies.

• Convert performance outcomes into executive Board-ready reports.

• Establish and expand an internal Operational Excellence team integrated within the enterprise.

• Implement Lean, Six Sigma, root cause analysis, and structured problem-solving methodologies across both field and corporate functions.

• Create replicable playbooks for operational best practices that can be deployed throughout the entire field organization.

• Foster internal talent development (and a pipeline for future operators) while promoting a culture of continuous improvement and data-driven decision-making.

• Lead cross-functional initiatives that significantly impact EBITDA, cash flow, and clinical efficiency, including but not limited to: OR utilization optimization, staffing model redesign and labor productivity, supplies standardization and cost control, revenue cycle throughput enhancements, clinical throughput and scheduling efficiency, and site-level EBITDA turnaround strategies.

• Ensure rigorous stage gates, ROI tracking, and measurable outcomes linked to financial results.

• Direct the enterprise Project Management Office (PMO), prioritizing initiatives that align with strategic and financial goals.

• Drive cost management and margin expansion initiatives throughout operations.

• Ensure transparency regarding initiative ROI, timeline compliance, and resource allocation.

• Mitigate initiative fatigue by effectively prioritizing and sequencing work across the enterprise.

• Establish and supervise a rapid-response “SWAT” team deployed to operational hotspots, addressing underperforming facilities or regions through root cause analysis and structured intervention plans.

• Collaborate with regional and field leadership to stabilize and restore sites to performance benchmarks, ensuring that lessons learned are documented and disseminated system-wide.

⛳️ Requirements

• 15+ years of progressive leadership experience in consulting, healthcare services, multi-site operations, or private equity-backed environments.

• Proven track record in leading enterprise PMO or operational excellence functions.

• Ability to engage with a diverse range of personality types and drive action through influence rather than solely through direct reporting.

• Demonstrated capability to achieve measurable margin improvements across distributed operations.

• In-depth understanding of operational levers such as labor, supply chain, throughput, and capital efficiency.

• Strong financial acumen with the ability to link operational metrics to EBITDA and cash performance.

• Executive presence, capable of facilitating high-accountability discussions at both the Board and field levels.

• MBA, MHA, or an advanced degree is preferred.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Health Savings Account with employer contributions.

• Life Insurance.

• Paid Time Off (PTO).

• 401(k) retirement plan with a company match.

• And more!