Senior UX Researcher

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Strategize and conduct UX research for significant initiatives — including concept evaluations, prototype assessments, usability studies, and journey-focused research, emphasizing the testing of critical flows and concepts prior to development.

• Establish the standard for design evidence — outline what constitutes "sufficient evidence" and guarantee that major design decisions and launches are guided by research insights.

• Create a streamlined research operating model — implement recruitment, screening, consent processes, interview guides, templates, repositories, and methodologies that can scale efficiently without becoming overly cumbersome.

• Execute post-launch UX evaluations — analyze key customer journeys after release to measure task success, understanding, usability, and friction points, and integrate findings back into the design cycle.

• Uphold a high level of research integrity — recognize weak or biased research, question unsupported conclusions, and maintain transparency regarding the evidence's strengths and limitations.

• Collaborate across the organization to enhance research quality — provide guidance on customer and market research conducted by Marketing, Product, and Compliance teams, and assist in defining common evidence standards.

• Manage the research toolkit — choose, implement, and sustain the tools, repositories, and workflows necessary for a successful UX research practice.

• Incorporate AI into research processes — leverage AI to enhance transcription, synthesis, analysis, and reporting, while ensuring the maintenance of research quality and rigor.

⛳️ Requirements

• Over 6 years of practical experience in User Experience (UX) Research, Product Research, or Design Research.

• Extensive knowledge in moderated usability testing, prototype assessments, concept validation, user interviews, task-focused studies, and journey-level research.

• Proven track record of close collaboration with Product Designers throughout the product development process.

• Strong grasp of research methodologies, participant recruitment techniques, study design, bias detection, and evidence quality evaluation.

• Proficient in survey design and quantitative analysis, including a solid understanding of sample sizes, segmentation, and result interpretation.

• Experience in developing streamlined research operations, repositories, standards, and workflows.

• Proven experience in integrating AI tools into research workflows.

• Ability to work independently and establish a UX research practice from the ground up.

• Good understanding of investing, ETFs, personal finance, and behavioral finance decision-making, with the capability to weave financial context, risk, and regulations into research design and analysis.

• Excellent communication and stakeholder management abilities, including the capacity to constructively challenge weak evidence.

• Fluent in English (C1 level and above) — as a UK-based company, this role requires regular communication with the team.

🏝️ Benefits

• Immediate impact from day one.

• Opportunities for growth.

• A transparent and open workplace culture.

• A supportive and experienced team.

• Remote-first and flexible work arrangements.