Senior User Support Specialist – User Trainer

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Aids in the establishment and management of an end user support program for significant applications aimed at specific projects.

• Initiates comprehensive user training programs, especially for complex applications such as groupware and workflow systems, which necessitate continuous training and support to ensure their effective usage, in addition to litigation support and office automation applications.

• Creates outlines and agendas for training courses.

• Sets up training facilities and organizes schedules.

• May oversee the activities of user support teams, including help desk personnel.

• Plans, organizes, schedules, and delivers training sessions.

• Training will primarily focus on user-level instruction for particular databases or software packages, including word processing and other office automation tools, but may also encompass team-building exercises, contract/document center orientations, and more.

• The audience may consist of attorneys, paralegals, Government Case Managers, client agency personnel, and/or other Contractor staff.

• Develops training strategies and materials.

• Coordinates the use of training facilities and ensures access to relevant applications, among other responsibilities.

• Executes help desk tasks, including responding to user inquiries via phone, installing and troubleshooting litigation support software on user desktops, and liaising with office automation support contractors and staff.

⛳️ Requirements

• Capability to acquire and sustain a U.S. Government Public Trust clearance before commencing employment (candidates are not required to hold clearance at the time of application).

• Authorized to work in the United States.

• Proven ability to operate effectively in a fully remote work environment.

• A minimum of two years' experience in teaching or training users in computer applications, ideally in database, imaging, or other automated litigation support applications is generally expected.

• At least one year of this experience must involve the specific applications being supported.

• Must possess practical knowledge of the network, telecommunications, and operating systems relevant to the applications being supported.

• Should be an expert user of the Government's word processing, spreadsheet, and email systems.

• Exceptional oral and written communication skills are required.

• Supervisory experience is advantageous.

• Familiarity with DOJ office automation environments is extremely beneficial.

• An undergraduate degree is strongly preferred.

🏝️ Benefits

• Health, Dental, and Vision coverage

• 401(k) retirement plan

• Tuition Reimbursement program

• Flexible Spending Account (FSA)

• 11 Paid Federal Holidays

• 3 weeks of Paid Time Off