Senior Use-Case Lead – KYC

This is a fully remote position, open to applicants in United States, +5 more locations.

📋 Description

• Take ownership of the KYC use-case family, which encompasses Know Your Customer, Customer Onboarding, Identity Assurance, Customer Verification, and Compliance-driven Identity Processes.

• Formulate the technical, commercial, and industry narrative for the domain, including insights into market trends, competitive positioning, industry challenges, the rationale for current relevance, and quantifiable business outcomes.

• Develop perspectives on the challenges faced by banks, fintechs, enterprises, digital platforms, e-commerce providers, and online marketplaces.

• Convert mobile network signals and related capabilities into quantifiable business value.

• Generate and validate thought leadership for both executive and practitioner levels, including value frameworks, industry viewpoints, use-case narratives, customer stories, and ROI narratives.

• Provide domain expertise through executive briefings, partner sessions, workshops, webinars, conference presentations, and select industry engagements.

• Assist strategic Lighthouse opportunities as a domain expert alongside Sales and ecosystem partners.

• Offer advisory support and best-efforts assistance to help partners identify and seize opportunities.

• Collaborate with selected industry stakeholders to understand challenges and facilitate partner-led opportunities.

• Mentor Content & Enablement Specialists, providing guidance and validation for scalable enablement and awareness assets.

• Collaborate with Product, Sales, Supply, Services, Lighthouse & Lead Management, Marketing, Developer Advocacy, and ecosystem partners to ensure technical accuracy, market relevance, and consistency.

• Aid in establishing mobile-powered customer verification and onboarding solutions by linking mobile network capabilities to real-world industry challenges.

⛳️ Requirements

• A minimum of 7 years of hands-on experience in KYC, Customer Onboarding, Customer Verification, Identity Assurance, Regulatory Compliance, Digital Identity, or related fields.

• In-depth practical knowledge in one or more areas: KYC and Customer Verification; Customer Onboarding and Identity Journeys; Identity Assurance and Digital Identity; Compliance and Regulatory Identity Processes; Mobile Identity and Verification Solutions.

• Proven experience working with, serving, or advising organizations responsible for KYC, customer onboarding, customer verification, identity assurance, compliance, or related identity initiatives.

• Capability to translate complex technical capabilities into commercial narratives, measurable business outcomes, ROI, risk reduction, compliance advantages, and enhancements in customer experience.

• Experience in creating or shaping thought leadership, industry perspectives, value propositions, executive presentations, or customer-facing narratives.

• Outstanding verbal, written, presentation, and facilitation skills.

• Proven experience in delivering executive briefings, presentations, workshops, webinars, industry sessions, or other expert-led engagements.

• Strong mentoring and collaboration abilities.

• Capacity to operate as a senior individual contributor and acknowledged authority without formal people-management responsibilities.

• Preferred: experience in financial services, fintech, payments, KYC technology, identity verification, digital identity, compliance, or customer onboarding solutions.

• Preferred: familiarity with Network APIs, telecommunications, mobile network capabilities, or digital identity ecosystems.

• Preferred: experience supporting partner-led go-to-market initiatives involving CPaaS providers, ISVs, specialists, or other technology ecosystem partners.

• Preferred: experience in supporting strategic enterprise opportunities in an advisory, solutions, product, or subject matter expert role.

• Preferred: experience presenting at industry events, customer conferences, webinars, executive briefings, or practitioner forums.

• Preferred: established credibility and professional networks within KYC, customer onboarding, customer verification, digital identity, compliance, or fintech communities.

🏝️ Benefits

• Options for remote working, subject to local employment arrangements.

• A flexible role.