Fraud Investigator II – Backoffice

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Manage investigation queues and take ownership of intricate fraud cases from start to finish, encompassing offline fraud, suspected rings, and coordinated schemes.

• Resolve fraud cases while maintaining a documented modus operandi and a trail of evidence.

• Examine transaction and behavioral data to uncover fraud trends and recommend mitigation strategies.

• Create succinct investigation reports detailing findings, evidence, and suggested actions for the Investigations Lead.

• Collaborate with Operations and Strategy teams on cases that require more in-depth investigation.

• Record investigation methodologies to ensure findings can be replicated and insights are retained within the team.

• Assist with ad hoc projects, process improvements, tool enhancements, and fraud prevention initiatives.

⛳️ Requirements

• Bachelor's degree in any Business Major.

• Proficiency in English, both spoken and written.

• Background in Fraud Investigative Roles and Transaction Monitoring.

• Familiarity with G Suite products.

• Willingness to work on weekends.

• Strong communication abilities.

• Approachable and sociable demeanor.

• Eagerness to learn and adapt to varying schedules.

• Ability to thrive in a fast-paced environment.

• Basic knowledge of SQL and AI is advantageous.

• Equivalent qualifications for the listed requirements will also be taken into account.

🏝️ Benefits

• IMSS.

• Infonavit.

• Year-end bonus (aguinaldo).

• Performance Bonus.

• Food and Wifi Vouchers (Vales de Despensa y Teletrabajo).

• Full access to Coursera.

• 5 additional days of Paid Time Off (PTO).

• Wellness & Medical Program.

• Clear and empowering opportunities for professional growth.

• A collaborative culture defined by transparency, agility, and a focus on customer satisfaction.

• Work model: currently fully remote, with plans for a future transition to a hybrid setup.