Senior Trust & Safety Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the key point of contact for intricate Trust & Safety escalations originating from both internal teams and external customers and vendors.

• Address high-stakes, sensitive cases from start to finish with minimal supervision.

• Collaborate across departments with Product, Engineering, and RevOrg to relay enforcement decisions effectively.

• Utilize SQL and BI tools to autonomously analyze fraud patterns within G2’s marketplace.

• Manage the complete data-to-action cycle: identifying patterns → testing hypotheses → creating rules → implementing solutions → monitoring outcomes.

⛳️ Requirements

• Over 3 years of experience in Trust & Safety, with practical involvement in automated or scaled enforcement systems.

• Background in content moderation, large-scale enforcement initiatives, policy interpretation, and real-time incident management in complex settings.

• Demonstrated ability to handle intricate escalations thoroughly, both internally (across functions) and externally (customers, vendors, partners).

• Proficient in SQL: capable of writing queries to extract and analyze extensive datasets independently.

• Knowledgeable in AI with an understanding of the operational behavior of LLM-based and classifier-driven enforcement systems.

🏝️ Benefits

• Flexible work

• Ample parental leave

• Unlimited PTO