Senior TLE Auto Appraiser

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Investigate, negotiate, assess, and evaluate claims related to vehicle damage for both repairable and total loss vehicles.

• Utilize digital tools to evaluate highly complex auto physical damage claims and ensure the precision of estimates.

• Conduct investigations into claim damages in collaboration with insured parties, internal claims adjusters, and third-party vendors.

• Analyze facts of loss and vehicle damage to uncover potential subrogation opportunities.

• Scrutinize claims and suppliers for signs of fraud, referring relevant cases to the Special Investigations Unit.

• Keep claim file documentation accurate and up to date.

• Oversee workload, follow-ups, repair plans, and timelines to facilitate prompt and precise claims adjudication.

• Review additional damages reported by repair facilities and finalize supplements or triage inspections for field providers.

• Act as a subject matter expert on disputed claims or during trials.

• Assist team members with escalated challenges.

• Collaborate with vendors and internal business partners to address the most complex claims.

• Coordinate with external regulators as required.

• Provide policyholders with information regarding coverage, repair estimates or total loss valuations, as well as claims and repair processes.

• Assist during workload surges and catastrophe response operations, including on-call duties and potential evening, weekend, or holiday work.

• Be prepared to travel for catastrophe deployments with little notice when assigned.

• Identify, assess, monitor, and manage business risks in alignment with risk and compliance policies.

⛳️ Requirements

• High School Diploma or General Equivalency Diploma.

• A minimum of 2 years of experience in auto appraising.

• Strong understanding of property and casualty insurance policy contracts and coverages.

• Familiarity with auto parts distribution processes.

• Knowledge of claim appraisal protocols and procedures.

• Advanced proficiency in CCC or similar estimation platforms.

• Proven written and verbal communication skills with members, claimants, repair facilities, and stakeholders.

• Ability to obtain and maintain an insurance adjuster license within 90 days and up to 3 attempts.

• U.S. military experience, whether gained through service or as a military spouse/domestic partner, is a distinguishing factor.

• I-CAR certification is an added advantage.

• Must not require current or future immigration assistance or visa sponsorship.

• Licensed positions necessitate a background check, encompassing criminal history, education, employment verification, and credit checks in compliance with applicable laws.

🏝️ Benefits

• Competitive salary.

• Comprehensive medical, dental, and vision plans.

• 401(k) retirement plan.

• Pension plan.

• Life insurance coverage.

• Parental benefits.

• Adoption assistance.

• Paid time off program.

• Paid holidays.

• 16 paid volunteer hours.

• Various wellness programs.

• Career path planning opportunities.

• Continuing education support.

• Potential pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors.