Senior Telesales Vendor Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee Clover’s Telesales program, ensuring accountability for sales and retention objectives.

• Manage our external Telesales partner, taking full responsibility for their training and performance, including achieving Clover’s conversion rate and Customer Acquisition Cost (CAC) benchmarks.

• Oversee staffing and headcount projections to ensure optimal staffing for meeting sales targets and compliance-based service requirements, while remaining within budget.

• Lead the creation of reporting dashboards and drive technological enhancements within the CRM and telephony systems.

• Negotiate contracts with all vendors associated with Telesales.

• Conduct silent monitoring of telesales representatives and produce daily report cards, aiming to cultivate a consistently high-performing team.

• Ensure all telephony systems are properly configured and fully operational.

• Develop new processes as required to efficiently manage the inbound and outbound lead funnel, and assist Marketing and Sales in expanding our lead generation strategies.

• Act as the primary feedback conduit for all telephonic interactions that Clover has with each market, shaping a sales strategy that is efficient and financially viable for this channel and the markets served.

• Identify significant shifts or developments within the channel as well as key markets, communicating these insights to sales leadership to proactively address changes that may affect sales targets and performance.

⛳️ Requirements

• You possess 5+ years of relevant experience in Medicare Advantage or Health Insurance.

• You have at least 3 years of experience managing a telesales team or vendor.

• You exhibit a strong background in relationship management.

• You prefer utilizing technology to monitor your sales funnel and inform your sales strategy over time.

🏝️ Benefits

• Financial Well-Being: We are committed to attracting and retaining top talent with a competitive base salary and equity opportunities. Additionally, we provide a performance-based bonus program, 401k matching, and regular compensation reviews to acknowledge and reward outstanding contributions.

• Physical Well-Being: We prioritize the health and wellness of our employees and their families by offering comprehensive medical, dental, and vision coverage. Your health is important to us, and we invest in ensuring access to quality healthcare.

• Mental Well-Being: Recognizing the significance of mental health in enhancing productivity and maintaining work-life balance, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a flexible time-off policy. We also embrace a remote-first culture to support collaboration and flexibility, allowing our team members to excel from any location.

• Professional Development: Clover prioritizes the growth of internal talent by providing learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

• Additional Perks: Employee Stock Purchase Plan (ESPP) with discounted equity opportunities.

• Reimbursement for office setup costs.

• Monthly stipends for cell phone and internet expenses.

• Remote-first culture that facilitates collaboration with global teams.

• Paid parental leave for all new parents.

• And much more!