Senior TechOps Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Act as a subject matter expert for Atlas Technica’s multitenant technology solutions.

• Offer escalation and second-line support to end users as well as other members of the Atlas Technica team.

• Keep up-to-date with new features, updates, and capabilities released by vendors for current solutions.

• Develop, maintain, and revise technical documentation.

• Investigate and assess new vendors and technologies to determine if superior solutions exist.

• Recognize manual or repetitive tasks and create opportunities for automation and optimization.

• Deliver day-to-day user and platform support.

• Assist in the implementation and ongoing management of established solutions in line with best practices and technical documentation.

• Collaborate with vendors to escalate and resolve technical support issues.

⛳️ Requirements

• A four-year degree in Computer Science, Computer Engineering, Information Technology, or a related discipline, combined with a minimum of four years of experience in the IT sector working with relevant technologies; or at least eight years of overall IT experience, including two to four years of experience with pertinent technologies.

• Proficiency with Microsoft Azure services.

• Familiarity with Microsoft 365 and Office 365.

• Knowledge of Active Directory.

• A minimum of two years of experience using an automation or scripting language, such as PowerShell.

• At least two years of experience working with SQL or related relational databases.

• A minimum of one year of experience as an administrator for one or more of the following platforms: ConnectWise Manage, ConnectWise ScreenConnect, ConnectWise CPQ/Sell, ConnectWise BrightGauge, NinjaOne.

• Experience with, or the ability to support and manage, Microsoft GDAP and Lighthouse.

• Proficient in integrating technology solutions through REST APIs.

• Capability to effectively communicate complex technical information to various audiences.

• Experience in creating and maintaining technical documentation.

• A strong drive, eagerness to learn, accountability for one’s own work, and ownership of the overall outcome.

🏝️ Benefits

• Competitive compensation.

• Comprehensive benefits.

• Great perks.

• Professional development and career growth opportunities.