Senior Technical Support Representative, National Security Mission Success

This is a fully remote position, open to applicants in California.

📋 Description

• Provide exceptional technical support to International Defense and Government clients

• Diagnose and resolve technical issues related to UAS hardware, software, and cloud services

• Work collaboratively with cross-functional specialists to address intricate technical challenges

• Uphold high standards of case management and contribute to overall operational excellence

⛳️ Requirements

• 5-7 years of experience in technical support

• Familiarity with drones, UAVs, or UAS platforms

• Strong skills in technical troubleshooting and problem resolution

• Prior experience in customer support within defense, government, public safety, utilities, transportation, infrastructure, or similarly complex operational settings

• Willingness to travel to regional customer locations up to 10% of the time

🏝️ Benefits

• Health insurance

• 401K savings plan

• Paid vacation time

• Sick leave

• Holiday pay