This is a fully remote position, open to applicants in United States.

📋 Description

• Drive the adoption and realization of value by aligning Zscaler solutions with customer business objectives, tracking adoption milestones, and monitoring health metrics.

• Maintain customer relationships through regular business reviews (QBRs/EBRs) with technical stakeholders and executive sponsors.

• Actively manage risk by identifying early warning signs and developing mitigation strategies to safeguard retention and renewal outcomes.

• Assist regulated healthcare customers in navigating HIPAA compliance and operational security standards.

• Empower and educate customers on feature adoption, best practice implementations, and new capabilities.

• Contribute to both internal and customer-facing knowledge bases.

• Report to the Manager of Technical Success Management within the Customer Success organization.

⛳️ Requirements

• Candidates must reside in the Eastern Time Zone.

• A minimum of 5 years in customer-facing technical roles, integrating hands-on technical expertise with account management responsibilities.

• Proficient understanding of HIPAA and the security and compliance regulations that govern US healthcare customers.

• Strong knowledge of HTTP, HTTPS, DNS, SMTP, and FTP protocols.

• Practical troubleshooting experience with tools such as Ping, Traceroute, MTR, and Wireshark.

• Experience working across Linux, Unix, or Windows environments.

• Familiarity with SASE, SSE, ZTNA, ZIA, and ZPA in a post-sales or advisory role.

• Understanding of SAML, LDAP, and OAuth protocols.

• A demonstrated curiosity and proactive exploration of AI tools, with a proven track record of integrating new technologies to improve daily workflows and enhance problem-solving capabilities.