Onboarding Intern – Customer Success

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Assist the analyst team in onboarding operations by setting up customer accounts and aiding in the validation and approval of registrations.

• Ensure that registration information is accurate and complete.

• Oversee operational routines, pinpoint bottlenecks and areas for enhancement, and suggest effective solutions.

• Map out, assess, and, when necessary, revise internal process guides and manuals.

• Guarantee that documentation is clear, comprehensive, and up to date.

• Collaborate with various business areas to address operational challenges and enhance the speed and efficiency of customer deliveries.

⛳️ Requirements

• Must currently be enrolled in an undergraduate degree program, with graduation anticipated no sooner than one year from now.

• Availability to work 30 hours a week as an intern, Monday through Friday, from 9:00 a.m. to 6:00 p.m.

• Intermediate proficiency in Microsoft Office and Google Workspace (Sheets, Excel, Docs, Word, etc.) is required.

• Must be able to work remotely from home.

• Exhibit autonomy and proactive behavior.

• Be organized and detail-oriented.

• Possess a critical mindset and intellectual curiosity.

• Demonstrate a collaborative spirit and ability to work in teams.

• Be solution-oriented.

• Experience with a junior enterprise, student organization, or company is advantageous.

• Previous exposure to automation and/or artificial intelligence (Google Apps Script, n8n, etc.) is a plus.

• Familiarity with tools like Pipedrive, Zendesk, and Zeev is an added benefit.

🏝️ Benefits

• Competitive internship stipend in the market.

• Fully remote work arrangement throughout the internship period.

• Flexibility to allocate benefits toward meal vouchers and/or food vouchers.

• Access to medications and healthcare products at discounted rates.

• Provision of all essential work equipment (laptop, headset, mouse, etc.).

• Bonus for successful employee referrals.

• Access to Wellhub and TotalPass, offering a variety of well-being solutions.

• Ample freedom—and support—to express yourself.

• Close collaboration with founders and partners.

• A relaxed and collaborative working atmosphere.

• Casual dress code.

• Extended maternity and paternity leave.

• Day off for your birthday.

• Abundant opportunities for learning and growth.