Senior Technical Success Manager

This is a fully remote position, open to applicants in Florida, +4 more states.

📋 Description

• Take ownership of customer adoption, onboarding, and ongoing success across the customer base.

• Anticipate customer consumption patterns and document opportunities and achievements.

• Spearhead the adoption, optimization, and integration of New Relic within customer organizations.

• Collaborate with Sales to pinpoint revenue opportunities through upselling new services and renewing contracts.

• Act as the customer's voice to Product and Engineering teams.

• Maintain a thorough understanding of customers’ businesses and their technology usage.

• Manage technical customer relationships and address technical issues in real-time.

• Oversee the technical success and post-sales relationships for designated customers.

• Travel as necessary in this field-based position.

⛳️ Requirements

• A minimum of 5 years of experience in pre or post-sales roles within the software industry.

• At least 3 years of proven pre or post-sales experience working with enterprise clients.

• Strong technical background combined with a sales/customer orientation.

• A keen interest in learning new technologies.

• Previous experience or interest in performance monitoring tools.

• Capability to keep project plans and documentation current.

• Proficient in English.

• Familiarity with one or more programming languages such as Java, .NET, Ruby, C, Python, Node.js, or Golang (preferred).

• Exposure to or interest in Kubernetes, containers, microservices, DevOps, or CI/CD (preferred).

• Background in iOS and Android mobile device platforms and architectures (preferred).

• Bachelor's degree in Engineering/Computer Science or a related field is desirable.

• Must successfully pass employment eligibility verification.

• A criminal background check is required.

• Certain roles may necessitate an export compliance assessment.

• Visa sponsorship is not available.

🏝️ Benefits

• Healthcare coverage.

• Dental insurance.

• Vision coverage.

• Parental leave and planning assistance.

• Mental health benefits.

• 401(k) plan with matching.

• Flexible time-off options.

• 11 paid holidays.

• Volunteer time off.

• Commission plan.

• A flexible workforce model, including options for fully remote, hybrid, or office-based workplaces.