Senior Technical Solutions Engineer

This is a fully remote position, open to applicants in Tennessee, +1 more state.

📋 Description

• Offer extensive post-sales onboarding support to ensure customers achieve full production readiness and long-term adoption.

• Engage in solution workshops with clients to ascertain key requirements and objectives, assisting in the development of targeted technical strategies to meet their needs.

• Create Python scripts for loading customer data and integrating RegScale with various external commercial tools and platforms.

• Formulate, maintain, and document product integration scripts to facilitate ongoing platform extensibility and cater to customer use cases.

• Develop technical solutions and showcase the RegScale platform in customer interactions and sales support scenarios.

• Provide customer training to enhance platform adoption and ongoing user empowerment.

• Gather and relay customer technical requirements to the Product team to guide future enhancements, while actively participating in product development by piloting and testing new features.

• Support the Customer Success team by creating technical training materials for customers, including product demonstrations, example code, and hands-on exercises.

• Work with the Customer Success team to assist existing customers by boosting platform utilization and identifying growth opportunities.

• Offer timely technical support to customers, assisting in troubleshooting issues and guiding them to resolutions.

⛳️ Requirements

• Bachelor’s degree in computer science, engineering, or a related technical field, along with 10+ years of relevant experience, or a master’s degree with 7+ years of experience.

• Proven track record of success as part of a high-performing, cross-functional team in technical services or solutions engineering roles.

• Demonstrated experience in an enterprise software or B2B SaaS organization, preferably within the cybersecurity or GRC domains.

• Strong troubleshooting and diagnostic capabilities, with the proficiency to resolve complex customer issues and communicate solutions effectively.

• A strong passion for addressing customer challenges and fostering long-term value through adoption, enablement, and relationship-building.

• U.S. Citizenship is required. This position is subject to background checks and random drug testing.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work hours

• Paid time off

• Remote work options