Senior Technical Project Manager

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Oversee customer-facing technical projects from inception to successful completion.

• Create detailed project plans that encompass scope, milestones, timelines, dependencies, resources, deliverables, and success criteria.

• Develop and sustain comprehensive project schedules that cover customer responsibilities and internal workstreams.

• Track project progress and proactively identify potential schedule impacts, resource limitations, and execution risks.

• Manage several concurrent customer projects with competing priorities.

• Facilitate cross-functional collaboration among Product, Engineering, Technical Implementation, Customer Success, Professional Services, Training, Support, Sales, and other departments.

• Conduct kickoff meetings, planning sessions, milestone reviews, regular status meetings, and project closeouts.

• Hold project teams accountable for their deliverables and deadlines, remove barriers, facilitate decision-making, and escalate issues as needed.

• Act as the primary project management liaison for designated customer engagements.

• Cultivate trusted relationships with customer stakeholders and executive sponsors.

• Present project plans, schedules, milestones, risks, and status updates to customers and executives.

• Drive customer accountability regarding decisions, approvals, testing, resource commitments, and milestones.

• Identify risks, assumptions, issues, dependencies, and resource limitations while developing mitigation strategies.

• Maintain RAID logs and action registers.

• Manage scope adjustments and escalate critical issues with recommendations and resolution options.

• Prepare weekly executive project status reports along with executive-ready dashboards and presentations.

• Maintain project documentation, monitor KPIs, recommend corrective actions, and ensure compliance with governance.

• Enhance project delivery, governance, communications, templates, methodologies, and operational processes.

• Advocate for accountability, transparency, and continuous improvement across customer delivery initiatives.

⛳️ Requirements

• Bachelor's degree or equivalent professional experience.

• 7+ years of experience in managing complex, customer-facing technical projects within SaaS, enterprise software, or EdTech organizations.

• Proven success in leading multiple concurrent enterprise customer projects that involve cross-functional technical and business teams.

• Demonstrated ability to present project plans, executive status updates, implementation roadmaps, and delivery progress to customer executives and senior leadership.

• Experience with enterprise software deployments, SaaS implementation lifecycles, customer onboarding, technical integrations, identity management, LMS integrations, data migrations, and platform transitions.

• Experience in leading technical implementation projects without directly executing technical implementation tasks.

• Familiarity with Jira, Azure DevOps, Smartsheet, Monday.com, Microsoft Project, Asana, or similar platforms.

• PMP, CAPM, PMI-ACP, Scrum Master, or other relevant project management certification is preferred.

• Exceptional organizational, analytical, communication, and presentation skills.

• Strong executive presence with the ability to influence, facilitate decisions, and build consensus.

• Capability to manage competing priorities while maintaining professionalism.

• Candidates for U.S.-based positions must be eligible to work in the United States for any employer.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• 401(k) plan with company match.

• Unlimited PTO policy.