Senior Technical Product Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Create and implement the strategic vision for our telecommunications product portfolio, ensuring it aligns with company goals and revenue objectives.

• Oversee the advancement of our voice services platform, focusing on capacity planning, coverage enhancement, and competitive pricing strategies.

• Foster innovation in client numbering management solutions, emphasizing scalability, efficiency, and distinct market positioning.

• Lead the design and rollout of our Caller ID reputation management system.

• Collaborate with engineering, sales, marketing, and operations teams to deliver comprehensive telecommunications solutions that exceed customer expectations.

• Keep abreast of regulatory shifts in the telecommunications sector, ensuring ongoing compliance and maintaining market leadership.

• Establish protocols to monitor call flow and call quality metrics to pinpoint opportunities for enhancement.

• Identify and track key performance indicators (KPIs) to evaluate product success and inform strategic decisions.

⛳️ Requirements

• 5-10 years of product management experience, emphasizing telecommunications products.

• Over 5 years of experience in the telecommunications industry, ideally in Contact Center as a Service (CCaaS) platforms.

• Advanced or expert-level understanding of telecommunications infrastructure, including:

• DID management systems and processes.

• Experience in carrier operations (sales or purchasing).

• Knowledge of call quality monitoring, metrics, and optimization.

• Familiarity with VoIP protocols and technologies (SIP, RTP, QoS, and encryption).

• Understanding of outbound call routing, SIP trunking, call flow design, call forwarding, voicemail, auto-attendant, etc.

• Knowledge of security measures for VoIP systems, such as encryption, authentication, and access control.

• Experience with number porting and provisioning.

• Knowledge of Caller ID reputation management.

• Comprehensive grasp of telecommunications regulations and compliance requirements.

• Proven track record in driving product strategy and execution in dynamic technology environments.

• Excellent analytical and problem-solving skills, with a history of translating complex technical issues into practical solutions.

• Exceptional communication abilities and capacity to influence cross-functional stakeholders.

• Bachelor’s degree in a relevant field; a technical degree is preferred, and an MBA is a plus.

🏝️ Benefits

• Competitive compensation package.

• Stock options.

• 100% premium coverage for employees, including Medical, Dental, Basic life insurance, and Long term disability.

• Affordable Vision plan and optional FSA.

• Paid Time Off (PTO), Paid Sick Time, Holidays, Bereavement leave, and Parental Leave.

• Your birthday off.

• 401k program with a generous company match.

• No-cost Employee Assistance Program and Travel Assistance.

• Monthly gym membership reimbursement.

• Monthly credits for food and beverages.

• Company outings.

• Onsite and offsite team-building events.

• Paid training for departments.

• Apple laptop (most roles).

• A team of highly experienced and friendly colleagues!

• HQ Office:

• Casual office environment & dress code.

• Daily catered lunches.

• Fully stocked kitchen (dietary restriction-friendly).

• Happy Hours.

• On-site car wash.

• Free parking.