Senior Technical Consultant, D365 CE

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver senior-level technical guidance and assistance to Argano’s clients utilizing Microsoft D365 CE and the Power platform.

• Diagnose and resolve high-level technical support issues within the established SLAs, minimizing disruptions for clients.

• Collaborate with the support lead and functional consultant to ensure the efficient progress and resolution of open support tickets, escalating issues within Argano or to the client as necessary.

• Assess and develop modifications based on customer enhancement requests, coordinating with the support lead and client through to deployment.

• Have sufficient knowledge of functional business processes to provide best practice and design approach guidance to the support lead.

• Maintain thorough documentation of support cases, resolutions, and customizations to promote knowledge sharing within the team and with clients.

• Stay updated on the latest D365 updates, patches, and emerging features, and provide recommendations for system improvements and enhancements.

• Enhance and maintain Argano’s client care team knowledge base.

• Assist with implementation projects as required.

• Mentor junior team members.

• Be open to working in various shifts (time zones) as necessary.

⛳️ Requirements

• A minimum of five (5) years of experience with Microsoft Dynamics 365 CE, including code modifications, debugging, performance optimization, integrations, technical support, and best practices.

• Proficiency in building, maintaining, and troubleshooting Power Automate Flows.

• Working knowledge of the Power Platform, Azure, Azure Data Factory, and related technologies.

• Strong understanding of LifeCycle Services (LCS), Power Platform Admin Center (PPAC), and Azure DevOps (ADO).

• Solid comprehension of migration, integration, D365 line of business application capabilities, as well as CE technical and functional capabilities.

• Strong knowledge of dual write and Dynamics 365 integration methods.

• Bachelor’s degree in Information Systems Management, Computer Science, or a related field, or equivalent experience.

• Proven ability to collaborate with and contribute to a virtual team of functional/technical consultants working from various locations (onsite, nearshore, or offshore).

• Adequate knowledge of functional business processes to accurately estimate development efforts and provide guidance on best practices for the functional client care team.

• Strong analytical and problem-solving capabilities.

• Excellent interpersonal and communication skills.

• Highly motivated self-starter, capable of taking ownership of tasks and driving them to completion.

• Effective multitasker, able to manage a variety of issues simultaneously.

🏝️ Benefits

• Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.