Client Services Officer – DACH

This is a fully remote position, open to applicants in Germany.

📋 Description

• Respond to client inquiries swiftly and professionally through live chat, email, and phone in English.

• Serve as the primary point of contact between clients and internal teams, ensuring prompt resolution of issues.

• Aid clients in verification and KYC processes in accordance with regulatory and internal guidelines, while providing precise information regarding account management, execution queries, and platform features.

• Diagnose technical issues such as login difficulties and platform navigation, and assist clients in utilizing available tools and resources to enhance their trading experience.

• Actively engage with clients to reduce churn by offering personalized support, reactivating inactive accounts, and enhancing client retention through regular follow-ups and customized solutions.

• Participate in expos.

⛳️ Requirements

• A minimum of 1 year of experience in a Customer Support or Sales position within a regulated financial services organization.

• Proficient in English and German, both in written and spoken forms.

• A degree from a college or university.

• Excellent attention to detail, organizational abilities, and communication skills.

• Strong knowledge of Microsoft Office applications.

• High degree of professionalism, a robust work ethic, self-motivation, and a collaborative spirit.

• A positive, proactive attitude.

• Willingness to work on public holidays.

• Availability for morning shifts (09:00–18:00).

🏝️ Benefits

• Competitive remuneration package contingent on qualifications and experience.

• Opportunities for learning and advancement through our “Employee Training & Development program.”

• Birthday and loyalty benefits.