Senior Technical Consultant

This is a fully remote position, open to applicants in Arizona, +6 more states.

📋 Description

• Manage intricate software implementation projects from the moment of contract acceptance until the Go Live phase.

• Assist customers in navigating best practice processes to promote successful solution adoption.

• Develop comprehensive acceptance test plans to verify solution functionality and showcase capabilities to clients.

• Set up and document software configurations and deployment architecture to fulfill both Fortra and customer specifications.

• Address any issues or concerns that arise during the software implementation process.

• Record and escalate complex problems to Support as necessary.

• Engage regularly with customers to schedule tasks, relay project updates, clarify requirements, and respond to inquiries.

• Conduct product training sessions.

• Utilize consultative selling techniques to identify opportunities for software and services sales.

• Cultivate robust customer relationships that encourage additional service engagements.

• Collaboratively evaluate the implications of change requests for effort estimation and capacity planning.

• Relay task status to customers and the Manager of Professional Services through consistent reporting and presentations.

• Supervise urgent or high-priority project-related challenges or escalations and formulate response strategies.

• Support TAM projects as needed.

• Offer Resident Consultant services as required.

• Perform additional tasks as assigned.

⛳️ Requirements

• A four-year degree is preferred; equivalent experience and certifications will be taken into account.

• At least 2 years of experience in implementing and providing services related to software.

• Possess a confident and positive demeanor when engaging with complex organizations and processes.

• Exhibit strong analytical and problem-solving capabilities, with a meticulous focus on detail and quality.

• Demonstrate effective interpersonal and professional communication abilities, both verbal and written.

• Foster strong customer relationships through promptness and expertise.

• Exhibit strong organizational and time management skills.

• Capable of managing multiple projects and responsibilities efficiently.

• Demonstrate strong problem-solving and analytical skills with a sharp attention to detail.

• Willingness to travel up to and occasionally beyond 50% to customer locations.

• Full-time, exempt employee status required.

🏝️ Benefits

• Competitive salaries and benefits package.

• Opportunities for personal and professional growth.

• Flexible work arrangements.

• Comprehensive health, dental, and vision coverage starting from hire date.

• Immediate enrollment in 401(k), HSA, and FSA plans.

• Flexible Paid Time Off (PTO) policy.

• Tuition and personal enrichment reimbursement available.

• Option to participate in the ID Theft Protection Program.

• Benefits that support overall wellbeing.

• A culture that fosters connectivity and empowers individuals to make a meaningful impact beyond their roles.