Senior Technical Account Manager – Strategic Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as a strategic partner and trusted advisor to clients.

• Oversee the entire post-sales customer lifecycle.

• Lead or assist in the onboarding and implementation process of ClickUp.

• Guide clients through essential setup, integration, and enablement processes.

• Actively manage user adoption and overall account health.

• Track seat utilization, adoption patterns, and user engagement.

• Promote the adoption of ClickUp AI and develop customized workflow Agents.

• Create qualified leads through insights derived from data and AI usage analysis.

• Convert functional and technical requirements into scalable solutions using ClickUp.

⛳️ Requirements

• An AI-native professional who effectively utilizes generative and agentic AI.

• Comprehensive understanding of ClickUp’s platform and its capabilities.

• Proficient in prompt design, agentic workflows, and automation frameworks.

• Capable of managing complex customer programs involving multiple stakeholders, deadlines, and outcomes.

• Outstanding skills in workflow analysis and process design.

• Comfortable using dashboards and metrics to convey health, adoption, and ROI.

• Fully accountable for the assigned portfolio of business.

• Possesses executive presence and strong communication abilities.

• Collaborative nature with an influential mindset.

🏝️ Benefits

• Equity

• 401k

• Health, Dental, and Vision insurance

• Spending accounts

• Life & Disability

• Paid parental leave

• Flexible paid time off

• Enhanced employee assistance program

• Employee wellness stipend

• Professional development stipend