Senior Technical Account Manager – SIEM/Security Analytics

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as a power user of the Anomali Platform, assisting customers in maximizing their success with the technology.

• Take ownership of the customer adoption lifecycle, guiding clients from onboarding to full production maturity.

• Organize and lead Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs) with stakeholders at the analyst, director, and CISO levels, translating technical engagement into business value and security outcomes.

• Recognize signals of expansion and renewal risks from usage data and stakeholder relationships, and communicate these to Customer Success Managers (CSM) and Account Executives (AE).

• Respond to customer technical inquiries and proactively identify and resolve issues.

• Offer advice, guidance, and technical expertise to ensure successful usage and adoption of the platform.

• Manage customer expectations while ensuring accountability.

• Serve as the advocate and internal champion for customers.

• Foster customer advocacy.

• Monitor key account metrics and report progress to both internal and external stakeholders.

• Collaborate with Onboarding Engineers to facilitate a seamless transition for customers.

• Work with Technical Support to ensure quick resolution of customer issues.

• Partner with Engineering to address customer-reported problems.

• Collaborate with Sales to guarantee an exceptional customer experience.

• Work with Product Management to advocate for customer feature requests.

• Monitor usage metrics, create customized dashboards, provide best-practice recommendations, demonstrate ROI and value, and establish reference accounts.

• Offer feedback and insights to internal technical teams regarding emerging needs, continuous improvement, and new opportunities.

⛳️ Requirements

• Bachelor's degree in Computer Science, Engineering, or a related discipline; alternatively, 3 additional years of relevant experience may be accepted in place of the degree.

• Proven experience in presenting to and building trust with security leadership at the Director/VP/CISO level, including conducting QBRs/EBRs that link technical adoption to business results.

• Over 5 years of experience in technical customer success, solutions engineering, sales engineering, or a similar role.

• Preferably experience in a SaaS or technology company focused on cybersecurity technologies and architectures, such as SOAR, SIEM, firewalls, EDR/XDR, and security controls and logs.

• Extensive experience working with enterprise accounts, SecOps, and Threat Intelligence.

• Proficiency with at least one SIEM product, such as Splunk, QRadar, or ArcSight, covering implementation, configuration, integration, and optimization.

• Strong understanding of general networking concepts.

• Competence in various operating systems and relevant network and identity log telemetry.

• Experience managing multiple stakeholders and projects, excelling both as a leader and team player.

• Ability to influence decisions at the senior executive level.

• Strong critical-thinking and problem-solving abilities.

• Capability to perform under pressure in a fast-paced operational environment.

• Excellent communication, presentation, and interpersonal skills, including the ability to convey technical concepts to non-technical audiences.

• Experience with Gainsight, Salesforce, and JIRA.

• Willingness to travel up to 25% of the time.

• Must not currently require, nor will in the future, employment visa sponsorship to work in the US.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and advancement.

• Flexible working arrangements to support work-life balance.

• Collaborative and innovative work environment.