Senior Technical Account Manager – Northeast

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a Wiz Product and Cloud Security Expert – Function as a trusted technical advisor throughout your customers' journey with Wiz.

• Navigate customers confidently through the deployment, configuration, and operationalization of Wiz by utilizing best practices and your existing cloud-security expertise.

• Serve as the main technical contact for your assigned customers, assisting in resolving technical inquiries and issues via email, Slack, and support tickets.

• Proactively guide customers towards complete adoption and value, while promoting excellence in addressing Cloud, Code, and Runtime security risks.

• Keep abreast of news related to emerging cloud security threats and enhance your domain expertise continuously.

• Stay updated and knowledgeable about new Wiz features and functionalities.

• Drive Adoption, Business Value Realization, and Customer Satisfaction – Ensure that your customers are delighted and seeing value from their Wiz investment.

• Assist customers in formulating success plans with measurable goals aligned with their security and compliance objectives throughout the Wiz lifecycle.

• Proactively lead customers on the path to complete adoption and value, promoting excellence in managing Cloud, Code, and Runtime security risks.

• Leverage your in-depth knowledge of the Wiz platform and its features to expedite your customers' success and realization of value.

• Support customers in managing Wiz adoption and operationalization goals across business units and stakeholders.

• Help remove obstacles to adoption by collaborating with both internal and external parties to resolve people, process, and technology challenges.

• Monitor and report on your customers' achievement of business goals and value realization through Wiz.

• Communicate progress and results to key Wiz and customer stakeholders through executive-friendly updates.

• Engage in value-driven discussions with customer executives and contribute meaningfully to QBRs/executive briefings.

• Advocate for your customers – Understand, document, and represent your customers' needs to internal Wiz stakeholders.

• Collect feature requests and adoption barriers, coordinating with Product and Engineering teams to prioritize and explore alternative solutions.

• Manage your portfolio of business and support revenue objectives – Oversee a book of up to 10 strategic customers based on size and complexity.

• Identify opportunities for growth and assist in securing renewals in collaboration with sales and renewals teams.

• Aim to meet utilization and adoption targets for your portfolio of business.

• Recognize, document, and address risks (e.g., satisfaction, churn, renewal, health) in customer engagements.

• Develop and nurture strong relationships with key customer contacts, from C-level executives to practitioners, to understand sentiment and advance crucial Wiz objectives.

• Help build and scale a world-class Technical Account Management (TAM) organization at a rapidly growing company – contribute to enhancements in Wiz's TAM approach and impact GTM teams.

• Create documentation, mentor TAMs, and cultivate an area of technical subject-matter expertise.

• Collaborate cross-functionally with internal teams to enhance processes.

• Support fellow TAMs with technical escalations.

• Establish yourself as a thought leader in cloud security by participating in industry events and contributing to community posts and blogs.

⛳️ Requirements

• 8-12+ years of experience in technical customer-facing roles, ideally with a focus on cloud/cloud-security products.

• Roles may include: Senior Technical Account Manager, Senior Professional Services Engineer, Principal Solutions Engineer, Senior Technical Support Specialist, Lead Customer Success Engineer, or Sr. Architect.

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent advanced experience.

• Proven ability to manage ambiguous job responsibilities while actively enhancing and developing new processes.

• Expert knowledge of cloud services and architecture for at least two Cloud Service Providers (CSPs) (AWS/GCP/Azure/OCI) – ideally, possessing multiple advanced CSP certifications (e.g., Certified Solutions Architect - Professional, Certified DevOps Engineer - Professional).

• Strong understanding of cloud-security best practices, advanced threat models, and complex CNAPP use cases. Ideally, you hold a security certification (e.g., CISSP, CCSP) and have extensive experience helping organizations tackle complex cloud-security challenges.

• Hands-on experience with deploying and operationalizing containerization technologies (Docker, Kubernetes) and addressing associated security considerations.

• Practical experience with deploying and operationalizing DevOps technologies – CI/CD, Version Control Systems, Infrastructure as Code (IaC), etc., and their security implications.

• Expert-level familiarity with Linux and Windows operating system security concepts, alongside advanced troubleshooting skills.

• Exceptional problem-solving abilities, with a knack for diagnosing and resolving highly complex technical issues across intricate and often ambiguous internal and external structures.

• Demonstrated commitment to continuous learning and mastery of novel and emerging cloud/security technologies.

• Proven success in managing a book of business with 5+ complex enterprise/strategic customers.

• Established track record of building and maintaining executive-level relationships with enterprise/strategic clients, achieving significant customer outcomes and consistently meeting performance targets.

• Expert ability to continually enable customers on the Wiz platform and proactively assist them in solving issues, from simple to highly complex and strategic.

• Willingness to engage across multiple communication channels and platforms to support your customers – e.g., responding to Slack messages, emails, and support tickets.

• Advanced capability to utilize data and systems (e.g., CRM, log analysis tools) to monitor customer health, identify complex trends, and strategically inform customer success and retention initiatives.

• Extensive experience in crafting customer-facing documentation and presentations.

• Outstanding communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of an organization, including C-suite executives.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Home Office Setup reimbursement.

• Flexible Spending Accounts.

• Monthly Connectivity reimbursement.

• Employee Assistance Program (EAP).

• Short- and Long-term Disability Insurance.

• Life & Accident Insurance.

• 401(k) Retirement Savings Plan (with employer match).

• Flexible paid time off plus 11 paid holidays.

• Paid leave programs, including parental, pregnancy health, medical, and bereavement leave.