Senior Technical Account Manager – Cloud Compute

This is a fully remote position, open to applicants in Canada.

📋 Description

• Serving as the primary technical consultant for clients utilizing Akamai Core Compute, Edge Compute, and Qualified Compute Partner solutions.

• Gaining a thorough understanding of client environments, business goals, application designs, and workload needs.

• Formulating and implementing customer success strategies that enhance adoption, retention, business value, and sustainable growth.

• Providing guidance to clients on cloud computing strategies, workload placement, scalability, performance enhancement, and operational best practices.

• Assisting clients in exploring AI inferencing and agentic AI prospects, ensuring infrastructure capabilities align with business outcomes.

• Collaborating with product, engineering, support, and professional services teams to tackle challenges and advocate for client requirements.

• Promoting customer success through regular business evaluations, technical consultations, and proactive interactions.

• Ensuring operational excellence by managing key customer success metrics such as Net and Gross Retention, NPS, Customer Health, and growth in cloud consumption.

⛳️ Requirements

• A minimum of 8 years of relevant experience alongside a Bachelor's degree or equivalent qualification.

• Background in Cloud Computing, Infrastructure, DevOps, Technical Account Management, Solutions Architecture, or Customer Success in a client-facing capacity.

• Strong grasp of cloud infrastructure, application hosting, networking, and contemporary compute environments.

• Experience in advising clients on cloud adoption, workload optimization, and digital transformation projects.

• Familiarity with AI inferencing, generative AI technologies, or developing agentic AI use cases and architectures.

• Capability to convert business goals into actionable cloud and AI adoption strategies.

• Demonstrated success in building trustworthy relationships with stakeholders, from executive leadership to technical teams.

• Excellent communication, presentation, and consultative problem-solving abilities.

• Familiarity with Akamai Cloud Computing, Linode, Kubernetes, containers, APIs, or modern application platforms is advantageous.

🏝️ Benefits

• Healthcare

• 401K savings plan

• Company holidays

• Vacation (in the form of PTO)

• Sick time

• Family-friendly benefits including parental leave

• Employee assistance program with a focus on mental and financial wellness