Senior Technical Account Manager

This is a fully remote position, open to applicants in Poland, +1 more country.

📋 Description

• Facilitate communication between the Client and internal teams

• Serve as the Client’s representative within the Casino Platform

• Support the Client with technical inquiries and issues through the helpdesk

• Conduct initial troubleshooting, debugging, and issue analysis

• Elevate unresolved matters to the appropriate teams

• Prioritize and manage the Client's requests and concerns

• Advise the Client on their product usage

• Act as a key stakeholder for product requests relevant to the client

• Refine the client's ideas and challenges to customize the product to their requirements

• Monitor the Client's system along with technical and business metrics proactively

• Convert client feedback into practical product enhancements

• Ensure effective communication, prompt technical resolutions, and alignment of the Casino Platform with Client requirements

⛳️ Requirements

• Proficiency or fluency in English, at least B2 or higher

• Proficiency or fluency in Russian, at least C1 or higher

• Excellent communication abilities for both technical and non-technical audiences

• Skills in conflict resolution

• Capacity to collaborate within cross-functional teams

• Strong analytical skills, including the ability to differentiate between correlation and causation

• Ability to identify patterns, tackle complex problems, and think critically under pressure

• Experience with business analysis and product management methodologies

• Previous experience in large-scale software development contexts, including roles that interact with customers

• Familiarity with Datadog, ELK (primarily Kibana), and JIRA

• Proficient in analyzing datasets to derive actionable insights and guide decision-making

• Experience with GitLab CI/CD pipelines

• Understanding of data-driven systems

• Good knowledge of HTML and CSS

• Familiarity with Agile methodologies, including SCRUM

• Understanding of APIs

• Basic knowledge of multi-tenant architecture

• Understanding of proxying and associated network concepts

• Basic knowledge of modern frontend frameworks, especially React

• Understanding of Server-Side Rendering (SSR), Search Engine Optimization (SEO) principles, and responsive design techniques

🏝️ Benefits

• Private health insurance

• Sports benefits

• Comprehensive Mental Health Program

• Free online English lessons

• Local language classes

• Paid time off

• Support for maternity leave

• Rewards for referral program participation

• Opportunities for upskilling, internal workshops, and participation in professional conferences and corporate events