Senior Technical Account Manager

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Cultivate and sustain in-depth knowledge of the DigitalOcean product suite and the dynamic cloud landscape.

• Assist in designing, diagramming, and planning infrastructure architectures customized to customer requirements.

• Facilitate regular technical consultation sessions and workshops.

• Oversee and manage key accounts for DigitalOcean.

• Collaborate closely with customers to enhance engagement, retention, and growth of their DigitalOcean workloads.

• Discover opportunities for cost savings and performance improvements.

• Serve as the customer advocate within DigitalOcean.

• Create tools and scripts to enhance DigitalOcean’s technical interactions.

⛳️ Requirements

• Demonstrated experience in cloud infrastructure, along with extensive knowledge of Linux, distributed systems, and automation techniques.

• Experience in programming or development, possessing foundational skills in at least one popular language (e.g., Python, Go).

• Comprehension of provisioning and deployment methodologies, with familiarity in tools such as Terraform, Ansible, and Docker.

• Proficient in at least one major cloud service platform (AWS, Google Cloud Platform, or Azure).

• Established history of effectively resolving technical issues.

• Knowledge of version control systems (e.g., Git), SQL, basic database management, CI/CD tools, and principles of AI/ML infrastructure.

🏝️ Benefits

• Competitive salary

• Flexible time off policy

• Employee Assistance Program

• Local Employee Meetups

• Reimbursement for relevant conferences, training, and education

• Access to LinkedIn Learning's 10,000+ courses

• Equity compensation for eligible employees

• Bonus eligibility based on individual and company performance