Senior Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of all technical aspects of an Enterprise account portfolio, encompassing support, enablement, and escalation.

• Reduce Time to Value by ensuring frequent technical engagement during the onboarding process for customers.

• Partner with Account Management to facilitate significant milestones throughout the customer journey.

• Relay product deficiencies and platform concerns to the Product and Engineering teams.

• Guide customers towards successful development paths by utilizing best practices and design principles.

• Record customer implementations and use cases throughout their entire lifecycle.

• Engage in the on-call pager rotation for escalations.

• Bring formal Technical Account Management experience to aid in the growth of the Technical Account Management team.

⛳️ Requirements

• Generally requires a Bachelor’s degree in a relevant field along with 3–5 years of related sales and/or engineering experience, including at least 1 year in sales engineering/Technical Sales, or equivalent education and work background.

• 3–5 years of experience as a customer-facing Technical Account Manager.

• Relevant experience in Professional Services, Solutions Architecture, or similar customer-facing technical roles may be applicable.

• 3–5 years of practical experience in embedded programming, cloud infrastructure, mobile networking technologies, or related fields.

• Proficiency in embedded programming with C, C++, or similar languages.

• Experience with cloud infrastructure, including REST API, WebSockets, and TCP/UDP troubleshooting.

• Understanding of mobile networking technologies, covering the cellular stack from radio to MVNO.

• Experience with embedded hardware systems is a significant advantage, including the ability to read and interpret schematics and PCB layouts.

• Strong empathy for individuals encountering technical challenges.

• A professional, approachable, and highly reliable demeanor.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work environment and schedule.

• Supportive team culture focused on collaboration and innovation.