Senior Talent Operations Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Map, standardize, and enhance recruiting workflows from start to finish—intake, sourcing, interview loops, offers, and closeout—eliminating bottlenecks and promoting consistency across various regions and functions.

• Establish operating rhythms, service level agreements (SLAs), and clear ownership to ensure hiring managers, recruiters, and candidates experience a predictable, high-quality process.

• Act as the primary administrator and subject matter expert (SME) for the recruiting technology stack—Greenhouse (ATS), Gem (CRM/analytics), BrightHire (interview intelligence), and Guide (candidate experience)—overseeing configuration, permissions, integrations, and troubleshooting in collaboration with IT, while managing vendor relationships.

• Identify and implement automation and AI-driven workflows within the stack to minimize manual tasks and scale recruiting operations without increasing headcount.

• Maintain the accuracy and consistency of recruiting data across Greenhouse and its downstream systems (including transitions to Workday), defining data entry standards and conducting quality audits.

• Develop and sustain dashboards and reports on key funnel and efficiency metrics (e.g., time-to-fill, time-to-hire, pass-through rates, source effectiveness), along with forward-looking analytics that guide hiring strategies.

• Create and maintain playbooks, documentation, templates, one-pagers, and training resources that assist recruiters, coordinators, and hiring managers throughout the entire recruiting lifecycle.

• Onboard and train recruiters and hiring managers on processes and tools; promote adoption of new tools and processes through user-centered change management.

• Collaborate with TA leadership and Finance to facilitate capacity modeling, target setting, and headcount reconciliation using accurate data and reporting.

• Work together with People Systems, IT, and Legal on integrations, security, and process design.

⛳️ Requirements

• A minimum of 8 years in Recruiting/Talent Operations, preferably in a high-growth, global, or distributed setting.

• Hands-on experience administering an ATS (Greenhouse is strongly preferred) along with at least one CRM, interview intelligence, or scheduling/candidate experience platform (e.g., Gem, BrightHire, GoodTime, Guide), with proficiency in navigating configurations, permissions, and integrations.

• Strong data fluency—capable of pulling, interpreting, and visualizing recruiting data, translating it into actionable recommendations; advanced spreadsheet skills and familiarity with a BI/reporting tool.

• Excellent program and project management abilities—able to scope, prioritize, and manage cross-functional initiatives to measurable outcomes while overseeing a roadmap amidst competing demands.

• Proven success in leading process improvements and tool implementations that yield measurable enhancements in efficiency or user experience.

• Proficient with automation and AI-driven tools, favoring the use of technology to eliminate manual, repetitive tasks.

• Outstanding communication and stakeholder management skills—able to influence without authority, customize messages for different audiences, and clearly present recruiting data and recommendations to leadership.

• Systems thinking, a strong sense of ownership, and a service-oriented mindset; capable of prioritizing among competing projects and building trust with recruiters, hiring managers, and cross-functional partners.

🏝️ Benefits

• Performance-based bonus

• Equity

• Generous benefits program