Senior Talent Development Manager – Health Navigation

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Responsible for the comprehensive design, delivery, and ongoing enhancement of both clinical and non-clinical training programs, which include onboarding, continuing education, and leadership development.

• Converting instructor-led content into scalable digital learning formats while managing a well-organized, quality-controlled content pipeline.

• Supporting operational initiatives (such as system rollouts, tool upgrades, and process modifications) through prompt training, effective communication, and colleague readiness.

• Leading, coaching, and nurturing a team of training managers to ensure the delivery of consistent and high-quality learning experiences.

• Establishing priorities and overseeing daily team performance, fostering alignment, accountability, and timely execution.

• Managing new hire training operations, including forecasting, capacity planning, and contingency strategies.

• Ensuring that training schedules, logistics, and delivery models are efficient and adaptable to changing demands.

• Maintaining accurate and accessible training content through regular audits, version control, and continuous improvement; overseeing content libraries and knowledge management tools.

• Utilizing data, trends, and feedback from stakeholders to identify training needs, prioritize initiatives, and evaluate effectiveness.

• Representing Talent Development in cross-functional and leadership forums, leading projects, and ensuring that enablement requirements are integrated into enterprise initiatives.

⛳️ Requirements

• Bachelor's degree required in Education, Organizational Development, Instructional Design, Communications, or a related field.

• Minimum of 3 years of experience in a clinical operations or service delivery environment (such as healthcare navigation, contact centers, or similar frontline operations).

• At least 3 years of experience in Learning & Development, training, instructional design, or enablement.

• Ability to design and implement training programs using a structured methodology (e.g., ADDIE), including planning, milestones, and stakeholder engagement.

• Capable of building and maintaining scalable onboarding and continuing education training systems.

• Proficient in transforming instructor-led materials into repeatable digital learning formats and managing a quality-controlled content development process.

• Experienced with eLearning/content creation tools such as Adobe Captivate, Easygenerator, Synthesia, and Articulate (or similar).

• Strong analytical and problem-solving skills; able to assess training needs, measure effectiveness, and promote continuous improvement.

• Clear and dependable communicator who can distill complexity, align stakeholders, and influence across various functions.

• Experience in leading or mentoring others (either directly or indirectly) and achieving results through teamwork.

🏝️ Benefits

• Health, dental, and vision coverages available starting from Day One.

• Wellbeing programs.

• Retirement plans with contribution matching.

• Generous time off policy.

• Parental leave.

• Continuing education opportunities.

• Career growth prospects.

• Flexible working arrangements.