Senior Systems, Network & Security Engineer

This is a fully remote position, open to applicants in Sri Lanka.

📋 Description

• Design, implement, and enhance intricate infrastructure solutions across both customer and internal environments.

• Provide support for cloud, server, networking, and endpoint management initiatives.

• Ensure that infrastructure solutions are secure, scalable, and in alignment with business needs.

• Engage in the planning and execution of strategic technology projects.

• Lead and assist with cybersecurity initiatives throughout client environments.

• Oversee vulnerability remediation and security enhancement programs.

• Implement and sustain security technologies and controls.

• Conduct risk assessments and offer recommendations to strengthen security posture.

• Deliver project work both internally and for customers across infrastructure, security, automation, and operational initiatives.

• Conduct project scoping, solution design, and risk assessments.

• Collaborate with stakeholders to ensure successful project outcomes.

• Support pre-sales efforts by providing technical expertise and solution recommendations.

• Serve as a senior escalation point for Service Desk and support teams.

• Troubleshoot and resolve complex technical issues across infrastructure and cloud environments.

• Offer guidance and mentorship to technical team members.

• Ensure operational stability and excellence in service across managed environments.

• Identify opportunities to automate repetitive tasks and operational workflows.

• Develop automation solutions utilizing scripting and modern management platforms.

• Drive continuous improvement initiatives that enhance efficiency and service quality.

• Contribute to operational best practices and technical standards.

⛳️ Requirements

• Extensive experience in IT services, managed services, or senior infrastructure support environments.

• Proven ability to design, implement, and support complex IT systems and infrastructure solutions.

• Strong understanding of cybersecurity principles, vulnerability management, and risk mitigation.

• Experience in supporting corporate, operational technology, and customer-facing environments.

• Demonstrated success in delivering technical projects from planning through to implementation.

• Strong hands-on experience with: Microsoft Intune, ThreatLocker, Cisco Duo, Mobile Device Management (MDM) platforms, Cisco Meraki, Azure Virtual Machines, Remote Desktop Services (RDS) environments, Veeam Backup solutions, ImmyBot, and advanced PowerShell scripting and automation.

• Experience using automation to enhance operational efficiency.

• Familiarity with REWST automation platforms is highly desirable.

• Experience with Microsoft Power Automate (Flow) is advantageous.

• Ability to identify and implement process improvements across infrastructure and service delivery settings.

• Exceptional written and verbal communication skills.

• Strong stakeholder management and customer engagement skills.

• Ability to translate complex technical concepts into business-friendly language.

• Experience mentoring technical teams and acting as a senior escalation resource.

• Strong analytical, troubleshooting, and problem-solving capabilities.

• Ability to assess risk and make informed technical decisions.

• Customer-focused mindset with a commitment to service excellence.

• Ability to work independently while effectively collaborating within a team.

• Strong organizational skills with the ability to manage multiple projects concurrently.

🏝️ Benefits

• Receive compensation in Australian Dollars.

• Medical insurance from day one for you and your spouse (or parents if unmarried).

• Generous OPD coverage for everything from doctor visits to all your medical needs.

• Home office setup allowance to create your ideal workspace.

• Internet allowance to keep you connected.

• Gym and wellness allowance to help you stay fit and balanced.

• Work hard, play hard – participate in regular team events and engagement activities.

• Diji Assist – mental health and counseling support available when you need it.

• We invest in your development – reimbursement for industry certifications.

• Open-door culture – your ideas and feedback are valued.

• Flexible work arrangements – whether at home or in the office, work where you are most effective.

• Rewards and recognition that truly acknowledge your contributions.

• Enjoy great Christmas and financial year-end parties to unwind with your loved ones.