Senior Systems Engineer – L3

This is a fully remote position, open to applicants in Sri Lanka.

📋 Description

• Deliver remote technical assistance through phone, email, and remote access tools.

• Onboard new users, devices, and accounts.

• Configure printers, endpoints, and user settings.

• Execute device deployments, setups, and data migrations.

• Diagnose issues affecting end users in diverse client settings.

• Support and manage Microsoft 365 environments.

• Administer and troubleshoot:

• - Exchange Online

• - SharePoint

• - OneDrive

• - Intune

• - Conditional Access

• Assist with cloud-related infrastructure support, encompassing DNS and SSL certificate management.

• Provide support for hybrid cloud environments and Azure AD synchronization.

• Troubleshoot networking and connectivity challenges.

• Support on-premise infrastructure environments as needed.

• Manage permissions, Active Directory structures, and security configurations.

• Engage in technical projects and infrastructure enhancements.

• Maintain precise ticket notes and time tracking records.

• Collaborate with internal teams to address escalated technical issues.

• Continuously enhance technical skills and contribute to team knowledge sharing.

⛳️ Requirements

• Over 6 years of experience in IT Support or Infrastructure Engineering roles.

• Robust hands-on experience with Microsoft 365 technologies, including:

• - Exchange Online

• - OneDrive

• - SharePoint

• - Intune

• - Conditional Access

• Proven experience working in an MSP environment, including time tracking and ticket management processes.

• Strong troubleshooting abilities across both cloud and on-premise environments.

• Comprehensive understanding of:

• - DNS management

• - SSL certificates

• - Share permissions

• - Active Directory OU structures

• - NTFS permissions

• Experience in supporting hybrid environments, including Azure AD Sync.

• Familiarity with MSP tools such as:

• - Kaseya Autotask PSA

• - ConnectWise Automate

• - ConnectWise Control

• - ITGlue

• Experience with Windows Server environments is a plus.

• Exceptional verbal and written communication skills.

• Strong customer service and stakeholder management skills.

• Ability to juggle multiple priorities in a fast-paced setting.

• Strong practices in documentation and ticket management.

• Proactive problem-solving attitude with exceptional troubleshooting skills.

• Capability to collaborate effectively with technical teams and escalate issues when necessary.

• Positive, solutions-oriented mindset with a strong eagerness to learn and grow.

• High level of integrity and accountability.

• Professional and client-centered approach.

• Self-driven with a strong work ethic.

• Passionate about delivering quality results and continuous improvement.

🏝️ Benefits

• Medical insurance from day one for you and your spouse (or parents if unmarried).

• Generous OPD coverage for everything from doctor visits to all your healthcare needs.

• Home office setup allowance to create your ideal workspace.

• Internet allowance to keep you connected.

• Gym and wellness allowance for staying fit and balanced.

• Regular team events and engagement activities.

• Diji Assist – Mental health and counseling support available whenever you need it.

• Reimbursement for industry certifications.

• Open-door culture – your ideas and feedback are always valued.

• Flexible work options – whether at home or in the office, work where you thrive best.

• Rewards and recognition that genuinely acknowledge your contributions.

• Enjoyable Christmas and financial year-end parties to relax with your loved ones.