Senior Systems Analyst – Radiant, Cupid

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Design, develop, test, train, deploy, and provide support for Epic applications.

• Collect stakeholder requirements, map workflows, and craft Epic configurations that align with operational objectives.

• Generate specifications, decision logs, design documents, and thorough system documentation.

• Perform gap analyses for upgrades, regulatory changes, and new initiatives.

• Oversee smaller system implementation and upgrade projects using either waterfall or agile methodologies.

• Guide junior analysts and offer best-practice recommendations.

• Configure Epic records, master files, profiles, rules, security classes, and workflows.

• Develop and implement unit, integrated, and UAT test plans; address defects and document testing evidence.

• Validate interfaces, printing, reporting, downstream workflows, and regression coverage.

• Coordinate releases, environment transitions, and downtime protocols.

• Provide go-live and post-live hypercare support, along with at-the-elbow assistance.

• Manage service requests and incidents while adhering to SLAs through triage and root-cause analysis.

• Deliver advanced support for Epic, Workday, Kronos, and additional applications.

• Collaborate with IT, clinical, interface, analytics, and operational teams on integrations, data management, reporting, and compliance.

• Design and execute tailored Epic training programs and oversee CareConnect curriculum governance.

• Maintain training environments and communicate updates regarding system releases and upgrades.

• Handle end-user training requests and incidents, while enhancing support processes.

⛳️ Requirements

• Bachelor's degree in computer science, Information Technology, Healthcare Administration, or a related discipline.

• Alternatively, 10+ years of experience in system analysis and support within a healthcare setting.

• Minimum of 5-7 years of experience in system analysis and support within a healthcare context.

• Familiarity with Epic applications and healthcare workflows.

• Strong skills in requirements gathering, workflow design, and testing.

• Knowledge of ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies.

• Ability to effectively communicate with clinical and operational stakeholders as well as managed service providers.

• Proven experience in managing complex projects and leading cross-functional teams.

• For the Application Training role: Epic Training Environment Build certified, with 3+ years of experience and 2 Epic Application Principal Trainer certifications.

• For the Application Build role: current Epic certification or proficiency in relevant modules.

• For the Application Build role: 3+ years of Epic build and configuration experience.

• Experience with system integration, HL7, FHIR, and interface testing.

• Exposure to SQL/Clarity, Caboodle, SlicerDicer, or reporting tools.

• Understanding of healthcare regulations and compliance standards.

• ITIL Foundation certification is preferred but not mandatory.

• An advanced degree in a related field is advantageous.

🏝️ Benefits

• Full-time schedule with 40 hours scheduled weekly.

• Day shift hours.

• Eligible for remote work from Ohio.

• Opportunities for training and professional development.

• Mentorship and support from experienced analysts.

• A supportive and professional healthcare work environment.

• Certified as a Great Place to Work organization.