Senior System Administrator

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Deliver technical assistance to internal staff within a globally distributed, remote-first organization;

• Diagnose and resolve issues related to hardware, software, access, VPN, Citrix, and systems;

• Administer user accounts, permissions, and access provisioning within Google Workspace and Active Directory;

• Provide support for Windows and macOS devices, including fresh OS installations and device configurations;

• Collaborate with Mobile Device Management (MDM) solutions such as Intune, Jamf, ManageEngine Endpoint Central, etc.;

• Manage incoming requests through Jira or service desk systems in alignment with SLA expectations;

• Maintain and support corporate IT assets and inventory;

• Engage in IT support for internal corporate events and office locations;

• Work alongside cross-functional teams to ensure seamless IT operations and exceptional internal customer service;

• Provide high-quality user support with a strong focus on responsiveness, communication, and problem-solving.

⛳️ Requirements

• A minimum of 3 years of experience in corporate IT as a System Administrator or IT Support Engineer;

• In-depth knowledge of Google Workspace and Active Directory administration;

• Practical experience with MDM solutions like Microsoft Intune, Jamf, or similar tools;

• Significant experience in supporting both Windows and macOS environments;

• Capability to independently troubleshoot a diverse range of technical issues;

• Experience with VPNs, Citrix, and remote access tools;

• Familiarity with ITSM/service desk processes and experience using Jira or similar systems;

• Excellent communication skills and a customer-focused approach;

• Ability to remain composed and effective in fast-paced, high-priority situations;

• A proactive, solution-oriented mindset with keen attention to detail;

• Proficiency in English at an Intermediate (B1) level or higher;

• Willingness to occasionally support office hubs or corporate events as needed.

🏝️ Benefits

• FULL-TIME REMOTE OPPORTUNITY;

• 28 calendar days of vacation annually;

• 7 wellness days per year (time off) for personal issues or to recuperate without needing sick leave;

• Bonuses up to $5000 for successfully recommending candidates for positions within the company;

• 50% coverage for professional training, international conferences, and meetings;

• Corporate discounts for English language lessons;

• Health benefits: If not eligible for corporate medical insurance, the company will provide up to $1,000 gross per year for health insurance or medical fees for yourself and immediate family (spouse, children);

• Workplace organization: All employees receive a fully equipped workplace and necessary equipment (desk, chair, wifi, etc.) in offices or co-working locations. For remote locations, the company reimburses workplace expenses up to $1000 gross once every 3 years, as indicated on paychecks. This amount can be allocated to co-working space rent or home office setup (desk, chair, internet, etc.) during that period;

• Internal gamified gratitude system: Earn bonuses from colleagues and exchange them for merchandise, team-building activities, massage vouchers, etc.