Senior Support Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the support and/or execution of software through designated incidents, requests, and changes under technical supervision.

• Address and resolve customer support cases and inquiries.

• Familiarize oneself with team structure and deliver assigned tasks within set deadlines.

• Comprehend product and service datasets, codebases, and their business objectives.

• Manage and prioritize workload across various request types utilizing ServiceNow.

• Acquire knowledge of compliance standards relevant to different product areas.

• Utilize product and service documentation for effective support and implementation.

• Engage in communication with Product, Engineering, and other Kodiak Solutions teams.

⛳️ Requirements

• Bachelor's degree in Computer Science, MIS, Information Systems, engineering fields, or equivalent experience.

• Over 5 years of pertinent experience in product support and/or product implementation.

• At least 5 years of experience with the Microsoft SQL Stack (T-SQL, SSIS, SSRS).

• Capability to develop product knowledge within a specific domain and across various product lines.

• Ability to adapt in a dynamic environment while ensuring standardization and consistency.

• Familiarity with ticketing systems, preferably ServiceNow.

• Candidates must possess legal authorization to work in the United States.

• This position is not eligible for employment visa sponsorship, now or in the future.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and flexible work arrangements.

• Opportunities for professional development and career advancement.

• Supportive and inclusive work environment.