Senior Supervisor, Service Ops

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee all elements related to field safety.

• Engage with customers to ensure that commitments and expectations are met.

• Supervise the execution of field maintenance and service operations based on contracts.

• Provide training for the field workforce on educational practices.

• Ensure customer quality assurance while managing labor and material expenditures.

• Enhance efficiencies by overseeing route schedules and reducing callback rates.

• Offer technical support and participate in sales estimation and proposals when necessary.

• Approve repair orders and monitor their completion.

• Drive improvements for greater efficiency and communication.

⛳️ Requirements

• A high school diploma is mandatory; a BA/BS degree is preferred or equivalent relevant work experience (minimum of 5 years).

• Preferred experience in leading a team of technicians.

• Elevator industry experience is an asset, though not essential.

• Exceptional communication and leadership abilities, along with the capacity to thrive in a collaborative and fast-paced environment.

• Proficient computer and technology skills, strong business sense, and a commitment to customer service.

🏝️ Benefits

• You will be offered a long-term employment contract with a global market leader in a resilient industry.

• Our compensation aligns with local standards, including customized local benefits such as vacation and bonuses.

• You will receive comprehensive training in technology, processes, and soft skills, with opportunities to share ideas with seasoned colleagues at any time.