Senior Superannuation Operations Specialist

This is a fully remote position, open to applicants in Australia.

📋 Description

• Assist the Trustee in meeting fiduciary, regulatory, and operational oversight duties related to superannuation administration, claims, complaints, and member outcomes.

• Offer cross-functional support in areas such as claims, complaints, incidents, remediation, oversight of service providers, contact centre management, and member servicing.

• Serve as an escalation point for intricate operational issues.

• Address and resolve complex operational challenges.

• Review and make determinations within the scope of delegated authority.

• Manage the performance of service providers.

• Contribute to operational governance, risk management, regulatory activities, and ongoing improvement initiatives.

• Mentor team members and provide technical support.

• Assist in the distribution and delegation of tasks.

• Foster relationships with service providers, colleagues, Senior Leadership, and the Office of the Superannuation Trustee.

⛳️ Requirements

• Strong enthusiasm for Future Group’s mission to transition Australia’s finances from fossil fuels to renewable energy.

• Over 5 years of experience in a superannuation operations position.

• Background in customer service, particularly in a contact or member service centre.

• Comprehensive knowledge of superannuation legislation and product design.

• RG146 certification or a commitment to pursue training and achieve compliance within 12 months of starting.

• Tertiary qualifications in finance, law, business, or a related field, or relevant industry experience (preferred but not mandatory).

• Direct experience within a superannuation RSE Licensee (preferred but not mandatory).

• Familiarity with insurance components of the superannuation system, including Death, TPD, Terminal Illness, and Income Protection (preferred but not mandatory).

• Experience collaborating with outsourced service providers (preferred but not mandatory).

• Outstanding communication abilities.

• Excellent attention to detail.

• Strong judgment and problem-solving capabilities.

• Capability to manage multiple high-priority tasks simultaneously.

• Ability to work autonomously as well as part of a team.

• Proficient in communicating with individuals across various levels and backgrounds.

• Competence in delegating tasks while maintaining accountability for the outcomes.

🏝️ Benefits

• A purpose-led organization dedicated to addressing climate change and inequality.

• Certified B Corp organization.

• Recognized in AFR's Best Place to Work 2026 awards.

• Flexible work arrangements, accommodating school drop-offs/pick-ups and lunchtime gym sessions.

• Option to work from home, co-working spaces, anywhere in Australia, or temporarily overseas.

• Possible participation in the Employee Share Ownership Program.

• Engaging company-wide events.

• Menstrual and Menopausal Leave.

• Public holiday swaps.

• Cultural Leave.

• Self Care Leave.

• Gender Affirmation Guidelines and Leave.

• Employee network groups including SuperGenders, SuperGlobal, and SuperPride.

• 20 weeks of paid parental leave for all genders, including birthing and non-birthing parents.

• Provision of a laptop for remote work.

• Allowance for setting up a comfortable home working environment.

• Employee Assistance Program (EAP).

• Option to purchase additional leave.

• Novated leasing options available for electric vehicles.