Senior Success Architect

This is a fully remote position, open to applicants in United Kingdom, +1 more country.

📋 Description

• Guide clients through the effective onboarding, implementation, and utilization of the Qualified Agentic Marketing Platform and Piper the AI SDR.

• Collaborate with customer stakeholders in Marketing, Sales, RevOps, and IT to develop scalable strategies for inbound pipeline generation.

• Design and implement Qualified solutions that seamlessly integrate with Salesforce, marketing automation tools, routing workflows, and GTM systems.

• Assist clients in configuring and optimizing AI-driven buyer engagement experiences across web and email channels.

• Convert customer business objectives into technical solution designs, conversational flows, segmentation strategies, qualification logic, and AI SDR targets.

• Consult with Enterprise Architects, RevOps teams, and technical administrators to create scalable data models, integrations, governance, and operational best practices.

• Promote customer empowerment by educating teams on agentic marketing strategies, AI SDR functionalities, inbound conversion optimization, and pipeline acceleration techniques.

• Evaluate buyer engagement, conversion performance, pipeline influence, and adoption trends to provide strategic insights and continuous optimization strategies.

• Conduct Executive Strategic Business Reviews (ESRs) and roadmap discussions with customer stakeholders to showcase business impact and align on future growth opportunities.

• Collaborate across functions with Product, Engineering, Sales, and Marketing teams to gather customer feedback, drive platform innovation, and enhance implementation results.

• Serve as a trusted advisor to clients throughout their journey, assisting them in maximizing platform value, expediting time-to-pipeline, and achieving quantifiable business results.

• Facilitate expansion and renewal discussions by identifying opportunities for deeper platform integration and enhanced business impact.

• Remain at the cutting edge of AI-driven go-to-market innovation, introducing new ideas and industry best practices to clients and internal teams.

⛳️ Requirements

• 5-10 years of experience in Mid Market/Enterprise software.

• Exceptional interpersonal, communication, persuasion, presentation, and writing abilities.

• Strong working knowledge of Salesforce CRM.

• Familiarity with marketing automation systems.

• Understanding of web/scripting technologies, HTML, CSS, JavaScript, and SaaS applications.

• Excellent problem-solving skills, including the capacity to align business needs with technical solutions.

• Must be open to working in a dynamic startup environment with diverse responsibilities.

• A bachelor's degree is required.

• A genuine passion for ensuring customer success through software solutions.

🏝️ Benefits

• Our benefits and resources are designed to help you find balance and perform at your best.

• AI agents enhance your impact, enabling you to excel.

• Together, we will harness the power of Agentforce for organizations of all sizes.