Senior Success Architect

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Guide customers through the effective onboarding, implementation, and utilization of the Qualified Agentic Marketing Platform and Piper the AI SDR.

• Collaborate with customer stakeholders in Marketing, Sales, RevOps, and IT to develop sustainable inbound pipeline generation strategies.

• Design and implement Qualified solutions that seamlessly integrate with Salesforce, marketing automation systems, routing workflows, and go-to-market (GTM) frameworks.

• Assist customers in configuring and optimizing AI-driven buyer engagement experiences across both web and email channels.

• Convert customer business goals into technical solution designs, conversational flows, segmentation strategies, qualification logic, and AI SDR objectives.

• Consult with Enterprise Architects, RevOps teams, and technical administrators to create scalable data models, integrations, governance, and operational best practices.

• Enhance customer enablement by training teams on agentic marketing techniques, AI SDR operations, inbound conversion optimization, and pipeline acceleration strategies.

• Evaluate buyer engagement, conversion performance, pipeline impact, and adoption trends to provide strategic insights and continuous optimization plans.

• Conduct Executive Strategic Business Reviews (ESRs) and roadmap discussions with customer stakeholders to showcase business impact and align on future growth prospects.

• Collaborate across functions with Product, Engineering, Sales, and Marketing teams to gather customer feedback, drive platform innovation, and enhance implementation results.

• Serve as a trusted advisor to customers throughout their journey, assisting them in maximizing platform value, accelerating time-to-pipeline, and achieving quantifiable business outcomes.

• Facilitate expansion and renewal discussions by identifying opportunities for deeper platform engagement and enhanced business impact.

• Remain at the cutting edge of AI-driven go-to-market innovations, introducing new ideas and industry best practices to both customers and internal teams.

⛳️ Requirements

• Over 5 years of experience in Mid Market/Enterprise software.

• Strong interpersonal, communication, persuasion, presentation, and writing abilities.

• In-depth knowledge of Salesforce CRM.

• Familiarity with marketing automation systems.

• Understanding of web/scripting technologies, including HTML, CSS, JavaScript, and SaaS applications.

• Exceptional problem-solving capabilities, particularly in meeting business needs with technical solutions.

• Must be adaptable to a fast-paced startup environment with diverse responsibilities.

• A bachelor's degree is required.

🏝️ Benefits

• Time off programs.

• Medical coverage.

• Dental insurance.

• Vision benefits.

• Mental health support.

• Paid parental leave.

• Life and disability insurance.

• 401(k) plan.

• Employee stock purchasing program.